Group Decision Tip: Best We Could With What We Had

In principle, it’s really good to be able to say, “We did the best we could with the time, tools and information that we had.” Notice the past tense. We DID something, even with limited resources. Many groups get stuck and fail to achieve anything because they don’t have enough time, tools, or information to make as good or as big a decision as they would like.

Group Decision Tips IconActually, groups never have enough time, tools or information to make perfect decisions. The trick is to do the best you can with what you have rather than be stuck while waiting or wishing for more resources.

By the way, to do “the best we could” does not mean “the most we could.” Often, less is best. Doing our best is usually about quality, not quantity.

Practical Tip: If you start to fall short of a deadline, honor the deadline anyway, perhaps even with a lesser product or service. Pushing off a deadline once or twice for good reason is fine, but repeatedly missing deadlines to achieve perfection often just results in missed deadlines and stalled projects. Honoring deadlines with lesser achievements is at least progress in the right direction and helps us learn along the way.

When others fall short of deadlines or other expectations, give them a break. One’s ability to achieve is always related to one’s blessings and burdens. I once heard someone say, “My mom did the best she could with the tools and information that she had.”

Webinar on Libraries & Civic Engagement, Nov. 5th

Mark your calendars and be sure to join our partners at the National Issues Forums Institute and the American Library Association for their upcoming webinar on Tuesday, November 5th, from 4-5pm Eastern Time.  You can read more about the webinar below, or find the original NIF blog post by clicking here.

Guides for Community Discussions:
National Issues Forums (NIF) and Others

Webinar

Register now

Tuesday, November 5th, 2013
4:00-5:00 p.m. EDT; 3:00 – 4:00 pm CDT; 1:00 – 2:00 PDT

Please join us for this one-hour webinar about issue books, videos, and other guides available to help librarians bring their communities together to talk in productive, civil, and interesting ways. A growing and diverse array of nonpartisan, non-agenda-driven materials about important public issues are available from the National Issues Forum Institute and other sources.

Presenters for this webinar include: Patty Dineen from the National Issues Forum Institute, and Carolyn Caywood, and Nancy Kranich, both from ALA’s Center for Civic Life. They will review and show examples of available materials; describe how these guides can support engaging library programs; and give examples of how librarians have used them in their communities. Time will be available at the end of the webinar for Q&A as well as Suggestions/Stories.

This webinar is the fifth in a civic engagement series produced by Programming Librarian and is sponsored by the ALA Center for Civic Life.  Check out Webinars 1-4 by clicking here.

Don’t forget to register today for the call by visiting the following URL: www.programminglibrarian.org/online-learning/guides-for-community-discussions-nif.html.

Amy Lee Interview from NCDD Seattle

At the 2012 NCDD national conference in Seattle, NCDD member and filmmaker Jeffrey Abelson sat down with over a dozen leaders in our community to ask them about their work and their hopes and concerns for our field and for democratic governance in our country.

Today we’re featuring the interview with Amy Lee, Program Officer at the Kettering Foundation.  Amy handles media projects for the foundation, and is involved in foundation research in the areas of civic education and citizens and public choice.  Before working at Kettering, Amy worked as a reporter and news director at WYSO, the NPR station serving the Dayton area, and as an associate producer at ThinkTV, Dayton’s PBS station. She has also freelanced for the New York Times.

Watch the blog over the next month or so for more videos from NCDD Seattle, which brought together 400 leaders and innovators in our field.  You can also check out Jeffrey Abelson’s Song of a Citizen YouTube channel and in our NCDD 2012 Seattle playlist on YouTube.

NEW IAP2 Training Event in 2014, presented by The League of Extraordinary Trainers

If you work in communications, public relations, public affairs, planning, public outreach and understanding, community development, advocacy, or lobbying, this training will help you to increase your skills and to be of even greater value to your employer.

LeagueOfExtraordinaryTrainers-logoThis is your chance to join the many thousands of practitioners worldwide who have completed the International Association for Public Participation (IAP2) certificate training.

Emotion, Outrage and Public Participation (EOP2): Moving from Rage to Reason (2 days)
January 9-10, 2014 in Chicago, Illinois

Please check their site at www.extraordinarytrainers.com/schedules periodically as they are working to confirm additional 2014 event locations in Tempe, Kansas City, Nashville, Austin and Boston.

LET offers Early Bird Registration Discounts. Dues-paying NCDD members receive a 10% discount on all trainings — and a 20% discount if you register by the Early Bird Deadline. Email them directly to take advantage of your NCDD member discount, at info@extraordinarytrainers.com.

Opinion, Choices, and Health Care Reform

The insightful post below from our friends at Public Agenda is a great piece that puts the government shutdown into the context of public dialogue and deliberation, highlighting the need for much more of it around health care issues. You can read the full post below or find the original post on PA’s blog by clicking here.

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We Must Help, Not Hinder, the Public on Understanding Health Care Reform

The argument to delay implementation of the Affordable Care Act, which led to this week’s government shutdown, is partly rooted in the assertion that the public does not support the law. Yet public opinion of the health care law is not as simplistic as some members of Congress (of both parties), and even the media, have painted it. Before we continue basing decisions that have real consequences on opinion regarding the Affordable Care Act, it’s worth taking a deeper look at how the public is really thinking about this issue.

Many of the recent polls, when taken together, suggest that the public is confused and unclear about many aspects of the Affordable Care Act. In the most recent health tracking poll from the Kaiser Family Foundation, 51 percent of respondents said they don’t have enough information to understand how the law will impact them and their families. When asked to provide, in their own words, the one question they would most like to have answered to help them understand this impact, many focused on very basic information:

“Will the medical insurance be free or will I have to pay?”

“Can you just put it in plain laymen language so we can understand what you’re doing for us?”

“How is my care going to change?”

Furthermore, while most recent polls suggest the public does not support the Affordable Care Act as a whole, when the law is broken down into its respective elements, they support what’s in it. For example Continue reading

Reducing Incivility in Ohio Legislature

In the face of the ongoing government shutdown, the topic of incivility in our political sphere has, unfortunately, become keenly relevant again in our national discourse.  That is why we were especially encouraged to see a recent article from the Akron Beacon Journal featuring a new effort aimed at increasing civility in the Ohio state legislature that offers a least a bit of hope.

State Sen. Frank LaRose has partnered with our friends at the National Institute for Civil Discourse (an NCDD organizational member) to initiate a program for legislators that will emphasize them doing the people’s business with less ire. Here’s hoping it works.  You can read the full article below or find it on the NICD’s website here.


State legislators begin effort to reduce incivility in politics

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Facing dismissive, even hostile, comments from colleagues, 11 Ohio legislators met in a closed-door Statehouse session Tuesday morning.

Their topic: incivility and what can be done about it.

“I think there’s a real problem in how conversations take place,” state Rep. Kathleen Clyde, D-Kent, said after leaving the meeting. “The lack of civility can be an intimidating environment to come into.”

Sen. Frank LaRose, R-Copley Township, who is working with the National Institute for Civil Discourse, called the meeting.

He described the meeting as the first of “an ongoing conversation among colleagues dedicated to improving the civil discourse in our legislature so that we can better serve the citizens of Ohio.”

LaRose said the group agreed to hold three or four meetings a year and take the following steps:

  • Form district exchanges with legislators from different parties meeting with the public in each other’s district. Lawmakers from urban districts would meet in rural districts and vice versa. LaRose said the goal is to gain greater familiarity with opposing candidates.
  • New-member orientation after the next election would include information on civility and perhaps workshops.
  • Encourage social interaction that includes members of both parties. A lack of familiarity means legislators don’t understand each other as well and are less likely to compromise, LaRose said.

LaRose previously discussed civility at a Council of State Governments regional meeting in Madison, Wis., in August and at a meeting of legislators sponsored by the Ohio Chamber of Commerce at Salt Fork State Park on Sept. 6.

He and former state Rep. Ted Celeste also will make a presentation at the Council of State Governments’ national meeting in Kansas City, Mo.

Bipartisan effort

Of the 11 who participated Tuesday, six are Republicans and five are Democrats.

LaRose said he sent two emails and a paper notice of the meeting to all legislators. He was not disappointed in the turnout, he said, because the General Assembly is not in session, a change from when he first scheduled the meeting.

Those who did come said they heard skepticism about civility efforts from other lawmakers.

LaRose said a couple of lawmakers told him they heard from some of their colleagues “at least dismissive — if not outright hostile — attitudes toward it.”

“But I didn’t hear who was saying that, nor would I really even want to know,” he said. “But I think some folks think that, ‘Well, this is just an esoteric idea, creating civility. However are you going to do that?’ ”

Principles maintained

LaRose said he will continue to argue that the project is constructive without compromising principles.

He said some people make the mistake of thinking that “civility” means lessening an aggressive defense of what a politician believes.

“You can still be an ardent supporter of a particular policy stance without being mean-spirited, or personal or negative or unfair in how you characterize each others’ views,” LaRose said.

Clyde said Ohioans are paying a price for political incivility.

She said that because of stridence between lawmakers, “a lot of legislation passes that is too extreme, that we are not together on.”

She also suggested that some witnesses before legislative committees appear to be less than open in their testimony for fear of attack and that some talented candidates might be choosing not to run because they don’t want to subject themselves and their families to incivility.

LaRose tried to put the issue into historical perspective, citing an example of a U.S. congressman who was caned on the House floor and the troubles during the Civil War.

But he added, “Things are bad and there is room for improvement.”

Safe districts

Asked about causes, LaRose cited legislative boundaries as a problem because they create candidates in “safe” districts that are dominated by a single party. He also he said term limits put legislators out of office just when they have gained experience for how to get along with political opponents.

The Beacon Journal is a participant along with three universities and the faith community in the ongoing Ohio Civility Project. Newspaper stories and a survey of area residents found a profound disgust with incivility on the part of politicians, the media and public in general.

Group Decision Tip: Best Solutions Begin With Self

In principle, when things are not right, a natural instinct is to want someone else to do something different or to want a policy to be different, but rarely are these the best solutions. It is easy to think my problem would be solved if only you would change. It is easy to think that the law or policy is wrong, rather than me. Sometimes laws or other people’s attitudes or behaviors need to change, but it is often most effective to change my own attitudes or behaviors.

Group Decision Tips IconPractical Tip: Before going to the leaders of my group and suggesting a policy change, or before going to another group member and suggesting they should change, I ask, “What is my part in this? What can I change about my own attitude or behavior to fix things?” If I have answered those questions, acted on the answers, and still things aren’t right, then I ask my group or fellow group member to consider a change.

When we work to change a governing policy to fix an isolated problem, it can be hugely inefficient for many people. When we work to change the behaviors of others without willingness to change ourselves, it can take huge amounts of energy and result in damaged relations.

To help the efficiency of collaborative decisions the first question is not, “What should he or she or they do to make things better?” but rather, “What am I going to do to make things better?”

Citizens’ Initiative Review (Featured D&D Story)

D&D stories logoIf you haven’t heard of the Citizens’ Initiative Review before, you should have!  We’ve featured it at two of our conferences, and spent a day introducing NCDDers to Healthy Democracy Oregon’s work back in August 2010. Healthy Democracy just won TWO of the core values awards presented at the IAP2 conference in Salt Lake, so their success is certainly no secret.

This mini case study was submitted by Lucy Palmersheim via NCDD’s new Dialogue Storytelling Tool, which we recently launched to collect stories about innovations in D&D. Add your story today to help spread the word about your great work!


Title of Project:

Citizens’ Initiative Review

Description

The Citizens’ Initiative Review (CIR) is Healthy Democracy’s flagship program. It is an innovative method of public engagement, passed into law in Oregon in 2011, that directly empowers citizens to deliberate and provide information to their fellow voters.

During the CIR, a randomly selected and demographically balanced panel — a microcosm of the public — is brought together and given the time and resources to fairly evaluate a ballot measure. The panel hears directly from campaigns for and against the measure in question and calls on policy experts during the multi-day public review.

At the conclusion of each review, panelists deliberate and then draft a “Citizens’ Statement” highlighting the most important fact-based findings about the measure and the most relevant arguments for and against the measure. In Oregon, the CIR is overseen by an independent commission, and each statement is published in the voters’ pamphlet as a new and easily accessible resource for voters to use at election time.

The Citizens’ Initiative Review is a major innovation in democracy, and in Oregon, one of the first states in the nation to enact the initiative and referendum, we’ve successfully developed the model, passed it into law, and tested it rigorously over three iterations. Major studies of the CIR in 2010 and 2012 (funded in part by the National Science Foundation and Kettering Foundation) have conclusively demonstrated that the CIR process provides voters with a fundamentally sound and easy-to-use source of trustworthy information to make better choices.

Studies found that a majority of voters read a CIR statement in 2012, and that roughly two-thirds – over 627,000 Oregonians – found it helpful when making voting decisions (statistically significant). Additionally, voters who read a CIR statement demonstrated greater knowledge leading to greater confidence about how to cast their ballot and learned more about the ballot measures than those who read official explanatory and fiscal statements or saw equivalent doses of paid pro and con arguments.

These results are incredibly exciting, and show us that the CIR is having a major impact on improving voters’ understanding of ballot measures.

Which dialogue and deliberation approaches did you use or borrow heavily from?

  • Citizens’ Juries

What was your role in the project?

Healthy Democracy provides project management and fundraising.

What issues did the project primarily address?

  • Economic issues
  • Education
  • Partisan divide
  • Planning and development

Lessons Learned

Healthy Democracy is extremely satisfied with the 2012 Citizens’ Initiative Reviews. A few factors that contributed:

Building on past success: We ran the CIR as a pilot program in 2010 and used our learnings to enhance the 2012 project. Some changes included providing feedback from campaigns to panelists on final statements and asking panelists on one side of a measure to provide feedback to those writing the statement for the opposite side. These changes ultimately improved the Citizens’ Statements produced and distributed to voters.

Assembling an effective team: We brought together a team of full-time and project-specific staff with deep experience in deliberation and project management. Our team was able to foresee potential obstacles and plan an effective program.

Planning for potential setbacks: We built contingency plans to ensure the CIR would be viable even if our original plan could not be carried out.

Maintaining objectivity: The CIR can be a very effective tool for public deliberation, but its credibility is dependent on maintaining a process that is free from bias. We built staff training, panelist selection, and expert testimony around objectivity. As a result, 96% of participants reported being satisfied with staff neutrality during the CIR process, with 76% of those reporting they were “very satisfied.” Furthermore, 89% of voters who read the voters’ pamphlet reported that they placed at least some trust in the CIR statements, which was higher than trust in paid pro and con arguments or the measures’ official fiscal statements.

Achieving media endorsements and publicity: We were pleased to receive several new newspaper endorsements in 2012, and independent research funded in part by the Kettering Foundation found that over 51% of Oregon voters knew about the CIR, an increase from 42% in 2010.

Measuring our work: We brought in researchers early in the process so that they were able to follow the 2012 CIRs from start to finish. They surveyed participants each day and followed up with broad polls of the Oregon electorate. This depth of research allows us to understand our impact, search for ways to improve our process, and will help us plan future expansion.

Where to learn more about the project:

You can find more information at www.HealthyDemocracy.org.  You can also read the 2012 report by clicking here.