Invitation to 3rd round of dialogue on Race, Poverty & Wealth in America

Here’s an invitation from Ben Roberts of The Conversation Collaborative to participate in the third (and final) round of the innovative online conversation he’s hosting as part of the National Dialogue Network initiative…

From now through October 31st, please join us on hackpad, on the phone and perhaps in person as well, as we continue to explore the topic of race as it relates to the National Dialogue Network’s topic of Poverty and Wealth in America.

The stories we tell ourselves concerning race, poverty and wealth will be the focus of our Round Three inquiry. You can be a “story teller” and/or a listener/respondent. Thank you to Helen Roberts and Safeer Hopton for agreeing to share their stories to get us started. You can listen to Helen’s recording and then post reflections on our here on the “Story 1” pad, and read or listen to Safeer’s interview here on the “Story 2” pad. You can also…

  • Go to one of our additional pads and share your own story there
  • Pair up with a friend (live or virtually) and interview one another
  • Email me and request that I interview you (this Sunday afternoon or in the morning Eastern during the week is good timing).
  • Join the conversation on our “spin off” pad on “Race and Culture” or “Changes to Voting Laws.”

See the main pad for Round Three to get started on all of the above.

We also have two interactive MaestroConference calls next week. These calls will feature a brief orientation for those who are new to the conversation, plenty of time for dialogue in small and large groups, and two special guest conversation starters.  Stay tuned for more info. Note that if you’re receiving this email from me, you’re already registered. Here are the times for the calls:

  • Tuesday, Oct 29 from 3-5pm Pacific/6-8pm Eastern
  • Thursday, Oct 31 at 11am-1pm Pacific/2-4pm Eastern

Finally, as part of our collaboration with the National Dialogue Network, we request that you take their survey here. This is our way of connecting our thinking together with that of other groups having similar conversations as part of this initiative.

Hope to “see” you soon on the pads and on the phone, and thank you for your interest and participation to date!

Meeting Tips Radio Podcast

Meeting Tips RadioI just added a great interview to the NCDD resource center with past IAF chair Mirja Hanson and, while doing so, had a chance to learn about an excellent new audio podcast that features topics on all forms of meeting facilitation.

Meeting Tips Radio describes itself as a ”resource for anyone who runs meetings including: meeting facilitators, corporate executives, non-profit executives, managers, CIOs, business managers, IT managers, project managers, business analysts and strategic planners. Collaborative facilitation, face-to face facilitation, and virtual facilitation methods are discussed. Special guests include the best facilitators in the world from the Institute of Cultural Affairs (ICA) and the International Association of Facilitators.”

Two recent podcasts caught my attention: the Mirja Hanson interview mentioned above and a recent talk with ToP Trainers Network’s Catherine Tornbom focused on conflict resolution and “virtual” facilitation.  Host Reine Kassulker engages in one-on-one interviews, gathering advice on best practices and encouraging stories from his guests’ facilitation work.

You can listen to or download the shows on the Meeting Tips Radio website.  If you have an iOS device, the shows are now available through iTunes.

It’s full steam ahead for the Participatory Budgeting Project!

I’m happy to share some great news from our friends at the Participatory Budgeting Project.  PBP is an organizational member of NCDD, and I’m proud to serve on their Advisory Board and to have attended both of their conferences in New York and Chicago.

PBP-logoEarlier this month, PBP announced that they’re embarking on a new collaboration with one of California’s foremost foundations, The California Endowment (TCE). As part of a new grant, PBP will support local organizing for Participatory Budgeting in 14 low-income communities across the state, through the foundation’s Building Healthy Communities (BHC) program.

BHC is a 10-year initiative focused on empowering residents in these 14 communities to eradicate health inequalities through community organizing and policy change. PB presents a unique opportunity to channel public resources toward services and infrastructure that promote health and foster community economic development.

Already, PBP is are working with groups in Merced, San Diego, Long Beach, and Oakland to launch PB in neighborhoods, cities, and school districts. In addition to their technical assistance work, PBP will hold the first California-based conference for PB practitioners and advocates in September 2014 at TCE’s facilities in Oakland.

In addition to THAT big news, here’s another whopper:

It was announced a couple days ago that Mayor Rahm Emanuel is planning to take Alderman Joe Moore’s Participatory Budget efforts citywide in Chicago!  As many of you know, Alderman Moore of Chicago’s 49th Ward is known for being the first public official in the U.S. to institutionalize PB.  For five years now, Moore has put his annual $1.3 million discretionary budget in the hands of community residents, allowing them to weigh in on capital projects they want done.

Now the idea is going citywide with the proposed creation of a manager of participatory budgeting in Mayor Rahm Emanuel’s 2014 city budget.  Read more here.

Congratulations, Josh Lerner, Maria Hadden, and everyone else responsible for the Participatory Budgeting Project’s success!


Interested in learning more about PB?  A good place to go is the “participatory budgeting” tag in the NCDD Resource Center, where we’ve indexed 31 great articles and other resources on PB.

Discussion of stakeholder and citizen roles in public deliberation

Here’s a warm invitation from a team of top deliberative democracy scholars and practitioners (David Kahane and Kristjana Loptson from Canada and Max Hardy and Jade Herriman from Australia) to join in an important exploration they’ve embarked on together…

Some public participation exercises bring together people who formally represent different constituencies, other exercises focus on ordinary or unaffiliated citizens, and others combine these.

We’re a team of deliberative democracy researchers and practitioners who wanted to explore the distinction between ‘citizens’ and ‘stakeholder representatives’, and how these groups are brought into public participation exercises. A conversation that began at a workshop in Australia early in 2011 led into a virtual Australia-Canada workshop, and now to a paper in the Journal of Public Deliberation at www.publicdeliberation.net/jpd/vol9/iss2/art2/.

Here’s the abstract for the article:

This paper explores theoretical and practical distinctions between individual citizens (‘citizens’) and organized groups (‘stakeholder representatives’ or ‘stakeholders’ for short) in public participation processes convened by government as part of policy development. Distinctions between ‘citizen’ and ‘stakeholder’ involvement are commonplace in government discourse and practice; public involvement practitioners also sometimes rely on this distinction in designing processes and recruiting for them. Recognizing the complexity of the distinction, we examine both normative and practical reasons why practitioners may lean toward—or away from—recruiting citizens, stakeholders, or both to take part in deliberations, and how citizen and stakeholder roles can be separated or combined within a process. The article draws on a 2012 Canadian- Australian workshop of deliberation researchers and practitioners to identify key challenges and understandings associated with the categories of stakeholder and citizen and their application, and hopes to continue this conversation with the researcher-practitioner community.

We’re hoping that the conversation can continue here on the NCDD blog: we invite you to read the article and chime in with your stories, questions, comments, objections, and qualifications.

Here are a few prompts, to get you thinking:

  • Do you or others in your practice community distinguish between ‘citizen’ and ‘stakeholder’ processes (perhaps using other terminologies)?
  • The article explores reasons to involve stakeholder representatives in public deliberation and some cautions (pages 9-14): is there anything you’d want to add, modify, or challenge in this analysis?
  • The article does the same for citizen involvement in deliberative exercises (pages 15-18): what rings true to you there, or needs to be added or modified?
  • In the table on pages 18-19 and the text on 19-26, we look at different ways of designing deliberative exercises to include citizens, stakeholders, or both: how does this typology fit with your experience?
  • Overall, what’s helpful to you in the analysis we’ve offered? How could it be made more useful to practitioners or researchers? Is there something that you can add from your perspective?

David, Kristjana, Jade, and Max, the authors of the article, are very interested in your perspectives. We’ll watch this space and add our voices to the conversation (though there may be a bit of a lag to our responses, as we have lots going on!).

If there’s strong interest in this conversation, we may work with NCDD to find other ways of connecting with you and the broader community (e.g. a webinar, a session at the next NCDD gathering); suggestions welcome here too.

We know that our analysis so far is just the beginning of a conversation and exploration with the much broader D&D community. We’re grateful to Sandy and NCDD for this chance to keep talking.

Helping Community Voices Be Heard

We all would like to see communities having more say in their governments, but as many of us know, making our communities heard is not always easy.  That’s why we were touched by a story recently shared by our friends at Everyday Democracy about a New Mexico group that, despite challenges, persevered in not only making the voices of their community heard, but also in making those voices into local policy.

You can read the story below or find the original post on ED’s blog.  We also encourage you to watch the inspiring video about Families United for Change and their efforts by clicking here.


Creating school policy for the community, by the community

EvDem LogoCandelaria Patterson joined Families United for Education after seeing her son unfairly pushed out of high school.

“I knew that what happened to him was not right, and I wanted to make sure that other students didn’t have to go through the same situation,” she says.

Educators, community members, and parents like Patterson are now part of Families United for Education, a group working to improve the experience of students in Albuquerque schools. The organization quickly is becoming a symbol of unity and perseverance in Albuquerque.

In organizing parents and community members to advocate for its children, Families for United Education developed a new family engagement policy and pushed it through the Albuquerque Public Schools system to adoption.

The policy is centered on eliminating the often-adversarial relationship between schools and communities by replacing it with a more open process that engages parents and communities as key and valued resources.

The policy was in the works for more than two years and officially adopted last August. Implementation is scheduled this year.

It addresses community and parent demands for ending racism, discrimination and the alienation of people of color and marginalized sectors of student population.

Other goals include closing the academic gap that exists between European-American students and other students, as well as increasing parent participation within the school system.

Families for United Education also is advocating for training the school system staff in “understanding the root causes of inequalities,” as well as requiring the school system to “utilize the histories and cultures of our families as a foundation for education.”

The road these community members have taken to replace the older, ineffective policy was anything but easy.

Tony Watkins, an Albuquerque Public Schools coordinator and key organizer with Families for United Education, praised Everyday Democracy, a national organization based in Connecticut that provides resources for community engagement, for supporting the organization’s work.

“Everyday Democracy helped us to start our sessions of dialogues, which gave us a process for bringing together several communities and building relationships and generating data,” says Watkins.

Families for United Education then analyzed and organized the data and used it as a basis to develop the comprehensive engagement policy eventually adopted by Albuquerque Public Schools.

The policy and advocacy-styled strategies allowed Families for United Education to build bridges and eradicate barriers using methods rarely employed by local communities to address their discontent with the school system.

“There is something unique about (the leaders of) Families United for Education,” says Lorenzo Garcia, Albuquerque Public Schools board member and chair of its District Relations Committee. “They are articulate, they know how to use data, they are disciplined, and they can congratulate administrators when they do a good job.”

With its success in Albuquerque, Families for United Education is becoming a valued and requested ally in the quest to make public education in New Mexico more open and equitable.

Recently the organization contributed to two pieces of legislation introduced by Democratic state Sen. Linda M. Lopez. Senate Bill 579 would“require state agencies to review their policies and practices to ensure that they do not contribute to institutionalized racism.” Lopez also introduced a memorial (a form of legislation in New Mexico) calling for a “Student Bill of Rights,” initiated by two young people from the Southwest Organizing Project, an organization that supports Families United for Education.

Families United also played a supportive role in a memorial introduced by Democratic state Rep. Antonio (Moe) Maestas calling for a diverse school curriculum in New Mexico. The bill includes support for books that support Native American and Latino culture, such as Pedagogy of the Oppressed by Paulo Freire, and Rethinking Columbus: The Next 500 years by Bill Bigelow. These books were among several banned last year by school officials in Tucson, Ariz., when state lawmakers passed a law that removed Mexican-American Studies from its public schools.

Earlier this year, Families United also organized an Albuquerque Public Schools candidates’ forum and created report cards for each candidate based on key educational issues.

“I see this fight as being on a boat where everybody has to row to reach our destiny,” says Hanh Nguyen, a community member who has been involved with the group since its early stages. “Along the way, people will leave the boat, and others will get on and take their places. But as long as you are in the boat, you have to keep rowing,” he added.

Our field’s readiness to engage people online

As part of the Online Facilitation Unconference that’s going on right now in the midst of IAF’s International Facilitation Week, I’d like to engage people around a compelling report produced by our friends at AmericaSpeaks, an NCDD organizational member.

AmericaSpeaks_LogoThe report is nice and short (just 5 pages long!), and focuses on how we might use new forms of media, digital platforms, and citizen engagement principles to reengage the center and those who have turned out due to apathy and disgust.  Download it here.

It’s a good read, but I wanted to encourage us to reflect on / respond to a few points made in the article that question our field’s readiness to move into the online realm.  For those new to NCDD who might be coming in from the unconference, by “our field” I’m talking about the community of practitioners and innovators whose work centers on participatory practices like dialogue and deliberation.

The authors make a compelling and troubling statement about the readiness of dialogue and deliberation practitioners to move into the online realm:

Many resources exist within the field of “deliberative democracy” about ways to create effective and meaningful citizen engagement that is linked to policy making. However, this field is historically linked to in-person, face-to-face engagement and has been challenged to successfully translate to online and digital engagement….

Some efforts have been made from within the dialogue and deliberation community to create online dialogue forums, but they have not been able to attract participants and have not yet proven that they would be effective with large numbers of participants. Could some form of online tool that combines a reputation system, peer monitoring, language processing, sentiment analysis, and targeted interventions by human facilitators overcome this challenge? This is an area that requires considerable experimentation along with some research and development.

Practitioners of citizen engagement have been hampered by their inability to separate methodology from the principles discussed above. It is difficult for experienced practitioners to set aside their traditional methods. In order to find new ways of achieving these principles in online engagement, extensive collaboration with those experienced in digital engagement will be necessary.

Do these statements ring true to you?  A lot of it certainly rings true to me, but I’m curious whether others will disagree.

And if our community needs to separate our allegiance to specific face-to-face engagement methodologies in order to be more successful engaging people online, how can we best do that?  What principles and practices do we need to hold onto, and what can we let go?  Do you agree with the principles the authors cited as needing to be upheld whether engagement happens face-to-face or online — linked to decision making, diverse representation, informed participation and facilitation?  What else would you add?

Rich Harwood’s Campaign to Reclaim Main Street

Those of you in the DC area may want to add this to your calendars… Rich Harwood, founder of the Harwood Institute for Public Innovation (an organizational member of NCDD), is launching a new “Reclaiming Main Street Campaign” next week.  On Monday (Oct 28th) at 6pm, you can join him at the MLK Memorial Library for the launch!

Here’s how Rich describes the effort on his blog:

HarwoodLogoNext week, on the heels of the government shutdown, I’ll be launching my new Reclaiming Main Street Campaign. It’s time for Americans from all walks of life to restore their belief in themselves and one another that we can get things done together.

The campaign will start in Washington, D.C. on October 28, ground zero for the very dysfunction and divisiveness we must combat and overcome. (If you’re interested in participating, come to the Martin Luther King Jr. Memorial Library at 6 p.m.) Next, we’ll go to Oakland, Calif., and then Sarasota, Fla. During 2014, I’ll be speaking in new communities each and every month.

I’m embarking on this effort because I believe we must remind ourselves – and reclaim the practical idea – that community is a common enterprise. None of us can go it alone. Indeed, in my work in communities every day, there is a deep hunger to figure out how to bring people together around shared community challenges, engage people in ways that make a real difference, marshal resources, and build momentum to tackle new concerns. It is clear that we must work together to take these steps.

If we don’t, communities will be stymied, unable to move forward. The country as a whole will remain mired in partisan gridlock. And people’s faith in institutions, leaders and our collective ability to address pressing concerns will further erode.

In the campaign, I’ll focus on three key actions people can implement in their communities and daily lives that will help all of us begin a new and positive direction:

1) We must focus on our shared aspirations. This will enable us finally to state what we are for – and what we seek to create together – at a time when current public discourse is focused on tearing each other down and dangerously dividing people. We need to know where we want to go, and this new direction must be rooted in our shared aspirations.

2) We must bring people together to do shared work. We live in a time when progress can seem impossible and gridlock is our default mode. To break this stranglehold, we must create ways for people to come together, set goals, achieve them, and then build on those successes. We must start locally, in our own communities, so that people can restore a sense of trust and build meaningful relationships and confidence. The size and scope of the actions matter less than their authenticity.

3) We must tell a different story about ourselves. The narrative in this country, and in so many of our communities, is that productive change is beyond our reach. This narrative drives our mindset, attitudes, behaviors and actions. We must generate a new, can-do narrative built on the real and tangible actions of people nationwide. Such a narrative will help people see that we are on a better course, one that offers genuine hope and gives people reason to step forward.

To make this new path a reality, we will need to name and reclaim basic values such as compassion, openness, humility, and concern for the common good. By igniting a deeper sense of compassion, we see and hear others, especially those who are different from us. By exercising more openness and humility, we recognize that no one group, political party, side of town, or other camp has a corner on the truth and the sole power to shape our future. By fostering a greater concern for the common good, we temper our need for personal instant gratification and focus on the common good, not simply our own.

I have been speaking about many of these themes over the past few months – from Idaho to Maine, from Kansas to Florida, and many places in between – and I have found that people are ready and excited to hear about how to build a constructive new direction. So many of us are yearning to re-engage and re-connect with others to improve and strengthen our communities – and to bring out our better nature.

This new direction has important implications for how non-profit organizations work in communities, how foundations and philanthropists help support positive change and how individual citizens can join with others to be part of something larger than themselves. I’ll be talking about each of these during this campaign.

Today, we face a basic choice. We can resign ourselves to the existing route of dysfunction, division, and gridlock, or we can shape a new path forward. I invite you to join me as I launch the Reclaiming Main Street Campaign. Together we can take practical steps to restore our belief that we can get things done and reclaim the idea that community is a common enterprise.

To learn more about the Reclaiming Main Street Campaign and how to bring it to your community, contact Andrew Willis at AWillis@theharwoodinstitute.org.  You can RSVP for the launch event via the Facebook event at https://www.facebook.com/events/385708341560363/?ref_newsfeed_story_type=regular.


See the original post at www.theharwoodinstitute.org/2013/10/why-im-embarking-on-a-campaign-to-reclaim-main-street/ and learn more about The Harwood Institute’s work at www.theharwoodinstitute.org.

Civic Health Clubs and… the Revolution?

I am excited to share with you today an innovative project that I’ve been involved with in my community that is an interesting twist on connecting people through shared conversations.  The project is led by Evan Weissman, a local teacher, actor, and civic entrepreneur who has been working for over a year now to found a “civic health club” in Denver, Colorado called Warm Cookies of the Revolution – an effort that hopes to offer “an antidote to the loneliness that comes with Facebook and other online interactions” in today’s world.

I have been involved in various ways with Warm Cookies for a while now and have been able to talk with Weissman about the vision for his civic health club, so I’m happy to be able to share what I’ve learned with the NCDD community.

Warm_Cookies-Logo2-300x36

What is a civic health club, you ask? Weissman answers, “Say you go to the gym for your physical health, and to a house of worship for your spiritual health, and maybe a therapist for mental health. Shouldn’t you have a place where you can go for civic health?”  So, as its website says, “Warm Cookies is where you go to exercise your civic health.”

As many of us know from our work, there are always people who want to connect with others who care about their communities, engage in conversations, find out about different points of view, or find organizations that need volunteers. But as we also know, it can often be hard to find a place to go to satisfy those wants and needs.  So as a civic health club, Warm Cookies of the Revolution seeks to be that place.

But what’s with the name? It’s a question Weissman gets often. For starters, every event that Warm Cookies of the Revolution hosts offers free cookies and milk to participants. But the name is part of a deeper philosophy that Weissman and Warm Cookies hold about the need for deep, far-reaching change in our democracy. Thinking about what change like that could look like can be daunting and even a bit scary, so that’s why the “warm cookies” are there — Weissman wants these conversations to be accessible and fun:

What are the warm cookies of the revolution? What is comforting, enjoyable, desirable about the revolution? What will make the revolution appeal to regular folks that are scared by that word? Is there room for humor in the revolution? What sustains us as we work toward the revolution?

…People either spend their time on things that are necessary, like work and chores, or things that are fun. And just because something is compelling doesn’t mean that people will pay for a babysitter and come to discuss a civic issue. But if it’s fun, they will come… Most people react with a giggle to the name, and that’s important. For people interested in the fun stuff we do, they know there’s a civic purpose as well. And for the people interested in civic change, it’s important for them to understand that fun definitely is part of it.

So in addition to providing cookies at every event, Warm Cookies events are intentionally made to be part serious civic conversation, part fun social gathering. For one of its first events, Warm Cookies put on an event called “Bring Your Government“, where three different speakers — a Colorado senator, a former candidate for Denver mayor, and a local comedian — shared their thoughts on what their ideal government would look like, and steps for how we might get there. At the same time, participants were invited to collaborate on building a Lego city.

That is the feel of many Warm Cookies events: real conversation, but mixed with something fun to occupy participants’ hands or bring them together around food or a shared activity. It is an attempt to embody the reality that if we are really going to have a dramatic shift in our democracy, we are going to need to know our neighbors.

In addition to the “Bring Your Government” format, Warm Cookies has developed a number of flagship types of events that it hosts on a recurring basis, including:

  • The Civic Stitch ‘N Bitch initiates conversations on civic subjects are encouraged while participants get together to knit, crochet, sew, or do another hand craft.
  • Pie, Pie, and Pie Charts in which participants enjoy pizza, pie, and discuss current economic issues.
  • Sunday School for Atheists is a time for discussing issues of values, morality, and their role in society outside of the normal religious context.
  • The Huddle encourages participants to take time outs while they watch the Thursday night football game to discuss the social issues that revolve around professional sports.
  • and the Intergenerational Mixtape Show & Tell, where participants of all ages bring objects and music representative of their generation to discuss what it means to them, as well as the roles of different generations play in our society. (I personally worked on creating the first event of this kind with Weissman and we’re looking forward to doing more soon!)

pie-pie-pie-graphic

The civic health club idea has been catching on and attendance at the events has been growing. Weissman and his partners with Warm Cookies of the Revolution are working to open up a brick and mortar location for the club within a year that will house more frequent civic gatherings and events and, of course, offer free warm cookies.

Opening the space is part of the larger vision to make civic health clubs, as an important infrastructure for growing our communities’ capacity to really practice democracy, a more regular part of our cities and towns. As Weissman says,

The truth is, there’s a sports bar on every corner, shopping malls in every town, theaters and comedy clubs. How about one place you know you can go for some fun and to learn how and why you can take part in civic life? Like my friend Stephen Handen says, ‘You don’t learn to swim by reading a book.’ We have to exercise our civic health. There has to be an action component.

I am excited to see Warm Cookies growing in my community, and we at NCDD are quite impressed with the creativity and innovativeness of this new way of getting our communities talking.  We will be following the way that Warm Cookies of the Revolution shapes up with great interest, and we encourage you to do the same!

You can find out more about the new Denver civic health club at their website, www.WarmCookiesOfTheRevolution.org. You can contact Weissman and his team at info@warmcookiesoftherevolution.org.  You can also learn more by checking out the Colorado publications that have written about Warm Cookies and Evan’s thoughts herehere, and here.

Long live the civic health revolution!

Group Decision Tip: Best We Could With What We Had

In principle, it’s really good to be able to say, “We did the best we could with the time, tools and information that we had.” Notice the past tense. We DID something, even with limited resources. Many groups get stuck and fail to achieve anything because they don’t have enough time, tools, or information to make as good or as big a decision as they would like.

Group Decision Tips IconActually, groups never have enough time, tools or information to make perfect decisions. The trick is to do the best you can with what you have rather than be stuck while waiting or wishing for more resources.

By the way, to do “the best we could” does not mean “the most we could.” Often, less is best. Doing our best is usually about quality, not quantity.

Practical Tip: If you start to fall short of a deadline, honor the deadline anyway, perhaps even with a lesser product or service. Pushing off a deadline once or twice for good reason is fine, but repeatedly missing deadlines to achieve perfection often just results in missed deadlines and stalled projects. Honoring deadlines with lesser achievements is at least progress in the right direction and helps us learn along the way.

When others fall short of deadlines or other expectations, give them a break. One’s ability to achieve is always related to one’s blessings and burdens. I once heard someone say, “My mom did the best she could with the tools and information that she had.”

Group Facilitation Skills Workshop from Sarah Fisk

We have another post today submittedvia our Submit-to-Blog Form, this time by NCDD member Sam Kaner of Community At Work. Do you have field news you want to share with the rest of us? Just click here to submit your news post for the NCDD Blog!

groupFaciCommunity At Work is pleased to be of a course called “Group Facilitation Skills: Putting Participatory Values into Practice” coming up December 10-12, 2013 OR January 28-30, 2014. The course is taught by Sarah Fisk, PhD, and will be administered at Community At Work in San Francisco. NCDD members receive a 25% discount.

Course Synopsis
This course teaches participants how to put participatory values into practice. Skill building is emphasized, with practice sessions in the following areas:

  • Stand-up skills
  • Group-oriented listening skills
  • Brainstorming technique
  • Tools for prioritizing long lists
  • Facilitating open discussions
  • Breaking into small groups
  • Using structured go-arounds
  • Understanding and working with group norms
  • Handling conflict respectfully
  • Consensus-building technique
  • Dealing with difficult dynamics
  • Goal setting
  • Agenda design
  • And procedures for making final decisions

Participants are exposed to more than 200 tools and techniques. Everyone receives a copy of the Facilitator’s Guide to Participatory Decision-Making.

For a Course Overiew
Go to www.CommunityAtWork.com/groupfac1.html.

About the Workshop Leader
Sarah Fisk, PhD, is a nationally-known specialist in group facilitation and collaboration. She is a co-author of the internationally acclaimed Facilitator’s Guide to Participatory Decision-Making. Sarah has been a featured speaker at the annual conferences of the International Association of Facilitators and the National Organization Development Network, and she holds an adjunct professorship at the California Institute of Integral Studies.

Sarah’s corporate clients have included Hewlett-Packard, Charles Schwab & Company, Symantec, and many other Fortune 500 Companies. Her public sector clients have included the City of Edmonton Canada, Special Olympics and March of Dimes.

Since 1996 Sarah has been a senior consultant with Community At Work, a San Francisco-based consulting firm that specializes in designing and facilitating participatory approaches to solving complex problems.

More Information
Contact Duane Berger at duane@CommunityAtWork.com or 415-282-9876.