New Public Agenda Paper on Clickers in Deliberation

PublicAgenda-logoHere in the 21st Century, technology is continuously shaping and reshaping the way that we engage with each other and how we govern ourselves.  But striking the right balance between using technology to improve our engagement and letting it get in the way can be difficult. That’s why we wanted to share the article below from our friends at Public Agenda (long-time organizational member of NCDD) that shares findings from their new report on a piece of technology that can help practitioners strike that balance correctly while improving the quality of our dialogue and deliberation.

You can read the full article below, or find the original post here on the Public Agenda blog.


4 Ways Clickers Can Improve Group Discussion and Deliberation

Though tech innovations can be helpful in improving communication and engagement, especially when immediacy is necessary, some make the mistake of relying too heavily on technology as a stand in for other communication practices.

Keypads, or “clickers” as they are called in higher education, are certainly no exception to that rule. Using these types of audience response systems alone won’t support better interactions between people, but they do have the potential to immensely improve engagement practices when used appropriately.

Click to Engage: Using Keypads to Enhance Deliberation,” a new paper from Public Agenda’s Center for Advances in Public Engagement, supports the work of public engagers seeking to improve their use of keypads in group discussion and engagement.

Here are some ways clickers can complement small group discussion:

  1. Keypads can reveal who is and who isn’t in the room. Using keypads to field demographic questions enables discussion participants to understand who is in the room and situate themselves with the group. It also provides an easy way for the discussion facilitators and organizers to look back at the data. Using keypad responses for recording demographics can motivate those hosting the group discussion to improve their recruitment of persons from diverse backgrounds as well.
  2. Keypads can be conversation starters. Keypads can be a great way to break the ice among discussion participants. Asking a couple of neutral, even comedic, questions can set a comfortable tone and allow for some low-pressure conversation to begin. Incorporating this sort of ice breaker in the beginning typically generates more inclusive and robust dialogue. Another bonus: such questions help discussion participants get used to the device.
  3. Keypads can show variance in opinion and illuminate minority views. With divisive issues, each side may assume it has the strong majority and the opposition is merely an uninformed but vocal minority. Keypads have the power to provide a more accurate count of the splits and give voice to minority views that might not otherwise enter the conversation. This is not fool-proof though, and can have an adverse effect if audience members do not come from a variety of backgrounds and perspectives. Organizers should take care in designing the discussion so that those with minority views do not end up feeling alienated. If a room predominately holds one perspective and only a few disagree, allowing those dissenters to have the floor, if they’re willing, can be a powerful means for exploring divergent viewpoints in a reasonable way.
  4. Keypads can assist facilitators in allocating remaining time. Identifying areas of agreement and disagreement through quick polling using the clickers can help a facilitator better allocate precious remaining time. If a topic reveals sharp disagreement, perhaps that topic warrants further, and deeper, discussion. Alternately, participants may not be ready to take on an issue if not enough time remains and the best option is to table it for more research.

The benefits of using a tool like the keypad to engage a diverse room of people far outweigh the drawbacks. Its immediacy and ease of use make it a powerful aide in deeper engagement. But thoughtful preparation, care and attention to design are crucial to using keypads successfully.

For more pointers on how to use this tool, including a breakdown of best practices and strengths and limitations, download our new paper here. For other tips on engagement practices, visit our Center for Advances in Public Engagement. We’d love to hear your successes, words of caution, and other tips regarding the use of keypads send us an email to Michelle Currie at publicengagement@publicagenda.org.

See the full post at www.publicagenda.org/blogs/4-ways-clickers-can-improve-group-discussion-and-deliberation?qref=http://www.publicagenda.org/pages/our-blog%3Fcurrentpage=1#sthash.hFeGCFli.dpuf

Reminder: Info call on DDPE certificate program tmw at 6pm Central

The next info call for the DDPE certificate program is taking place tomorrow at 6pm Central (that’s 7pm Eastern or 4pm Pacific).

DDPE-logoYou can sign up for the call here if you’re interested in learning more about the program.

The award winning Dialogue, Deliberation, and Public Engagement Certificate Program, which is now run by Kansas State University, is a transformative professional development program focused on making wise choices for engagement.

NCDD is a ‘Collaborator’ of the program, and NCDD supporting members enjoy a 10% discount on program fees.

This year’s cycle begins September 23rd. Learn more about the course offerings and costs here. NCDD strongly encourages our members to enroll. It’s a great way to deepen your practice and gain some credentials in this work. The program’s faculty is an amazing group of leaders: Keith Melville, Hal Saunders, John Dedrick, Phil Stewart, Linda Blong, Jan Elliot, and Lyn Carson. Making connections with this group of superstars is worth the cost of enrollment!

To learn more, go to www.dce.k-state.edu/conf/dialogue/.

August 2013 Higher Education Engagement News

To subscribe to these updates via email, please write boyte001@umn.edu.

Higher Education Engagement News is a periodic newsletter that responds to the request from many people for continuing updates and information about initiatives and groups associated with the American Commonwealth Partnership in 2012. It is edited by Harry C. Boyte.  This issue features a shortened version of the address that Adam Weinberg, incoming president of Denison University, just gave to Ohio Campus Compact. Weinberg is former president of World Learning, and served on the National Council of ACP. Here, he articulates themes animating the American Commonwealth Partnership.

A note on a new book by Thomas Ehrlich and Ernestine Fu on the related theme of “civic work” is at the end.

Preparing a Generation to do Public Work
Address to Ohio Campus Compact August 7, 2013
Adam Weinberg, President, Denison University

Over the last twenty years, I have been an active participant in Campus Compact in New York and Vermont. I am excited to join the Ohio Campus Compact community. Like many academics of my generation, I owe part of my career to Campus Compact. When I arrived at Colgate University in the early 1990s, it was difficult to get a service learning class approved by the faculty. It was the leadership of Campus Compact that paved the way.

As I scan the higher education landscape, I feel heartened by the civic education efforts that are underway. In many respects, higher education has re-found its civic roots. Still, I worry that our impact is not what it needs to be, that John Saltmarsh was right when he wrote, “While the movement [to date] has created some change, it has also plateaued.”

What do we need to do? For the last eight years, I have had a great adventure in civic education with World Learning, one of the largest global civic education and engagement organizations with about 10,000 people participating in its programs each year. Doing this work, I became struck by a tension between the possible and the likely. The possible is huge. We have the knowledge, methods, processes and physical tools, and the locally rooted assets to address climate change, human rights abuses, water shortages, lack of jobs, conflict and other critical global issues. What we lack is the capacity to come together as human beings and organize ourselves to use our social technology and assets to address the problems.

This is the central challenge of preparing a new generation to see civic opportunity and to engage in public work. Public work is the ability to move beyond seeing civic opportunity to actually working with others to create things of lasting social value, the essence of a free and democratic society. I would argue that public work is the defining outcome we are aiming for when we talk about civic education and community-engagement efforts.

Our students have the desire and ambitions, but lack the capacity to do public work. It is a creative generation that has great ideas for making change happen. It is a generation filled with citizens, social innovators and community activists. But too many aspiring young people lack the skills and habits to act on these passions.  For example: to be an effective citizen, one needs to be able to effectively work with people you don’t like. Modern institutions prepare our students to do the opposite. We use technology to interact with those who already agree with us. Our daily lives are shaped by social institutions that demonize those who hold different views. Higher education is going to have to fill that void.

Continue reading

Upcoming Conference Call on Community Vision and Values

CM_logo-200pxWe are excited to once again invite you all to join us for a free conference call being hosted by our partners at CommunityMatters and the Citizens’ Institute on Rural Design this Thursday, July 25th from 3:00 to 4:00 pm Eastern Time.  This second call in the three-part capacity building series will feature David Hohenschau of the Orton Family Foundation and Peter Flinker of Dodson & Flinker Landscape Architecture and Planning who will share their knowledge and experience around the call’s theme, “Designing for the Vision and Values of Your Community.”

If you want your project to truly succeed, it must reflect the vision and values of the community. But that’s easier said than done. Join this call to confirm and deepen your understanding of a community’s vision and values, learn how to use that understanding to inform design projects and a range of issues facing communities today, and hear strategies from folks who have succeeded in designing for the vision and values of their community.

Register for the call here, and be sure to mark your calendars for Thursday evening.

For more background on this installment of the call series, you can check out the CommunityMatters blog post here or read the post below.  Don’t miss this great opportunity to strengthen your skills and learn from the experience of these knowledgeable guests!


The Values Behind a Vision

Let’s say your community was recently hit by a hurricane, a drought, or a tornado. Your downtown is devastated and it’s time to plan for recovery. That’s the challenge ahead of Live Oak, Florida, a community hit last year by Hurricane Debby and recently selected to host a 2013 Citizens’ Institute on Rural Design (CIRD) Workshop. But what do you demolish and what do you rebuild? Where do you even begin?

Or say your historic town is in danger of losing local businesses and its sense of place in the face of generic strip development. Lima, New York – another 2013 CIRD host community – is struggling with exactly that issue. How do you take a stand and help your small town survive? How do you create a vibrant and economically resilient future?

These stories are compelling, but not unique. Communities of all sizes face similar challenges and are working to craft futures that build on their strengths and assets. Towns in these situations often start with a visioning process. You pull people together, brainstorm about what you would like your community to look like in 10, 20, or even 50 years, and wait for change to happen.

A community vision is an important starting point, but is seldom enough to begin the transformation process. Broad goals like “building a strong future,” which is hard to argue with, can mean different things to different people. That becomes a problem when you are trying to use a vision to make specific planning or design choices. (How does a goal of building a “strong future” help you make a decision on where to put a park or how to design a block? Anyone?)

Visions are strongest when they reflect what people care most about in their towns – specific and widely-shared community values. A values-based vision is the foundation for a thriving community. It spells out who your community is and what it wants to be. Values are often initially captured in broad themes – “small town feel,” “rural character,” or “strong local economy.” But it’s the definition of these broad themes that allows you to make tangible decisions about the future of your community – from park design to downtown revitalization to disaster resilience.

You have to ask, how does a particular community value show up in my town? Or how could it show up? Think about “small town feel.” Is that value driven by a certain type of architecture? By neighbors getting to know each other? By the ability to walk places, the placement of front porches, or the number of street trees? The answer varies in every community. But by drilling down into the things that matter most to your community’s residents, it’s possible to clearly articulate values that are broadly understood and shared. They can then be used to drive clear policies and funding and design decisions that lead to collectively desired results.

Discovering values and vision isn’t just about decision-making. Knowing what your community is (and is not) is also critical to economic vibrancy. Towns across the U.S. are discovering that their prosperity rests in their distinctive character. This character can only be understood when a community takes the time to know itself.

No one said it’s easy, but David Hohenschau, a community designer and planner at the Orton Family Foundation, can give you a good roadmap to getting started. On this month’s CommunityMatters conference call, Dave will walk through the nuts and bolts of how to create a values-based vision. We’ll also hear from Peter Flinker, Principal of Dodson & Flinker Landscape Architects and Planning, who will share examples of how communities have successfully applied their visions to specific planning and design projects.

Join us for this month’s CommunityMatters conference call, hosted in partnership with CIRD, and learn more about how to develop or deepen a strong values-based approach and use it help your town pick up, move forward, and yes, even build a strong future.

This call is the second in a three-part series co-hosted by CommunityMatters and the Citizens’ Institute on Rural Design (CIRD). The series is designed to help people in any community working on a design or planning project get the skills to succeed and the inspiration to get started.O

Original blog post can be found at www.communitymatters.org/blog/values-behind-vision.

Registration page can be found at www.orton.org/civicrm/event/register?reset=1&id=68.

A Turning Point for the Public Engagement Field?

We live in exciting, challenging and, in many ways, unprecedented times for governance in the U.S.  With massive public budget cuts, political polarization, and historically low levels trust in government intersecting with high unemployment, shifting demographics, and looming climate challenges, substantively involving the public in governance has rarely ever been more difficult or more necessary.

PetePetersonBut recent developments in California have sparked conversation here at NCDD about how the convergence of these circumstances may be creating a perfect storm in which the use of dialogue, deliberation, and pubic engagement can be catapulted to levels of reach and effectiveness that we have yet to see.  So we want to invite you to reflect with us on the significance that this moment might have for our work, and the opportunities it presents to reshape how citizens and government interact.

Our reflection began with a recent article penned by our friend, Republican Pete Peterson, head of the Davenport Institute (an NCDD organizational member), who contends that the problem with government is not whether it is too big or too small, as is the common framing in political debate.  Instead, he suggests that the issue is actually that, for many very good reasons, citizens no longer feel they can trust the government to do the right thing.

This lack of trust complicates other social and political realities, and feeds a downward spiral of relations between publics and their governments.  But Peterson believes that this situation hides a golden opportunity to begin boldly experimenting with new ways that public officials can put governance and decision-making power back into the hands of the public at large — that if everyday citizens can’t trust the government to address public problems in effective ways, maybe they can trust themselves and their communities.

As practitioners and scholars of our field know, some of the most creative and effective solutions to public problems come from the utilization of the tools of public engagement. But we also know that one of the greatest barriers to expanding those tools is the inertia of the status quo in public engagement, and that in many ways, we need a breakthrough that would elevate and normalize the kinds of citizen participation that we know works.

No one knows what that breakthrough will look like, but as Fox & Hounds writer Joe Mathews recently wrote, it might look like an experienced public engagement professional being elected to public office and using the position to expand the government’s official adoption and expansion of quality public engagement processes. And with the recent announcement that Pete Peterson will be running for California’s Secretary of State in the next election, just such a breakthrough for public engagement may be more within reach than ever. (We announced it here on the blog on April 23rd.)

Mathews points out that “the Secretary of State’s office [is] the natural headquarters for remaking governance in California around models of legitimate civic engagement.” And in the wake of the drastic budget cuts that have seen California government shrink in past years, the state is in a unique position to experiment with innovative forms of public engagement and participatory governance.  If those experiments go well — if Californians are empowered to have more say so in their own communities and rebuild some of their eroded faith in government — it could prompt local and state governments all over the country to begin running their own experiments in public engagement, which could eventually lead to a long-term shift in the way that governments engage with publics in the US.

This is what we mean by “a perfect storm” for the expansion of our field.  If just one influential state in the country could start demonstrating that government can be made more accountable, transparent, effective, and efficient by scaling up deliberative and participatory public engagement models, today’s political, economic, and social climate could prove to be fertile ground for that up-scaling to spread like wildfire.  We won’t speculate as to exactly what that would look like or what kind of results it would have, but we think that everyday people becoming empowered to play a bigger role in defining their communities’ priorities and decision-making can hardly be a bad thing.

An upsurge in robust public engagement could also have an impact on the left-right polarization our country is experiencing.  Peterson is running as a Republican, and as his article highlights, there is a great deal that conservatives should ostensibly be able to identify with and get behind when it comes to real public engagement, and he calls for conservatives to rally behind the cause.  It will be telling to watch how Peterson’s candidacy is received by a state and a field that has more than its fair share of progressives.

Still, we have to remember that Peterson’s run for Secretary of State is in no way a sure thing or a quick fix for the ills of the state or the country.  Indeed there are risks involved in his candidacy — the public and civic engagement movement could actually be damaged if Peterson, if elected makes mistakes or fails to implement the kinds of changes he sets out to make, and there is no telling whether California’s current situation will truly be improved by more participatory avenues for governance.  But Peterson’s announcement statement suggests that his campaign is about real engagement and transforming how the state is governed, and it seems like a serious.  So while there are no guarantees, we note that the potential for a significant shift is there, and that means we’ll be keeping an eye on next year’s elections in California.