Priceless? Estimating the cost of open government reforms

costing

Results for Development has just published “Priceless?”, a report commissioned by the World Bank that develops a new, practical framework for estimating the full (economic) costs of open government programs (full disclosure: I have been minimally involved with the project at some of its stages). The framework is used to conduct a cost analysis of two cases: i) the well-known Ukrainian ProZorro e-procurement program, and ii) Sierra Leone’s Open Data Program. The final estimated costs might surprise some, but I will avoid spoilers at this stage.

The report is authored by the brilliant Praneetha Vissapragada and Naomi Joswiak and edited by none other than Nathaniel Heller and Courtney Tolmie. While much has been written about the potential benefits of open government reforms, much less has been dedicated to their respective costs. This new publication is a welcome addition towards addressing that gap, and will be a valuable resource for policymakers, practitioners and advocates working in the open government space.

 


New IDS Journal – 9 Papers in Open Government

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The new IDS Bulletin is out. Edited by Rosemary McGee and Duncan Edwards, this is the first open access version of the well-known journal by the Institute of Development Studies. It brings eight new studies looking at a variety of open government issues, ranging from uptake in digital platforms to government responsiveness in civic tech initiatives. Below is a brief presentation of this issue:

Open government and open data are new areas of research, advocacy and activism that have entered the governance field alongside the more established areas of transparency and accountability. In this IDS Bulletin, articles review recent scholarship to pinpoint contributions to more open, transparent, accountable and responsive governance via improved practice, projects and programmes in the context of the ideas, relationships, processes, behaviours, policy frameworks and aid funding practices of the last five years. They also discuss questions and weaknesses that limit the effectiveness and impact of this work, offer a series of definitions to help overcome conceptual ambiguities, and identify hype and euphemism. The contributions – by researchers and practitioners – approach contemporary challenges of achieving transparency, accountability and openness from a wide range of subject positions and professional and disciplinary angles. Together these articles give a sense of what has changed in this fast-moving field, and what has not – this IDS Bulletin is an invitation to all stakeholders to take stock and reflect.

The ambiguity around the ‘open’ in governance today might be helpful in that its very breadth brings in actors who would otherwise be unlikely adherents. But if the fuzzier idea of ‘open government’ or the allure of ‘open data’ displace the task of clear transparency, hard accountability and fairer distribution of power as what this is all about, then what started as an inspired movement of governance visionaries may end up merely putting a more open face on an unjust and unaccountable status quo.

Among others, the journal presents an abridged version of a paper by Jonathan Fox and myself on digital technologies and government responsiveness (for full version download here).

Below is a list of all the papers:

Rosie McGee, Duncan Edwards
Tiago Peixoto, Jonathan Fox
Katharina Welle, Jennifer Williams, Joseph Pearce
Miguel Loureiro, Aalia Cassim, Terence Darko, Lucas Katera, Nyambura Salome
Elizabeth Mills
Laura Neuman
David Calleb Otieno, Nathaniel Kabala, Patta Scott-Villiers, Gacheke Gachihi, Diana Muthoni Ndung’u
Christopher Wilson, Indra de Lanerolle
Emiliano Treré

 


World Development Report 2016: Digital Dividends

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The World Development Report 2016, the main annual publication of the World Bank, is out. This year’s theme is Digital Dividends, examining the role of digital technologies in the promotion of development outcomes. The findings of the WDR are simultaneously encouraging and sobering. Those skeptical of the role of digital technologies in development might be surprised by some of the results presented in the report. Technology advocates from across the spectrum (civic tech, open data, ICT4D) will inevitably come across some facts that should temper their enthusiasm.

While some may disagree with the findings, this Report is an impressive piece of work, spread across six chapters covering different aspects of digital technologies in development: 1) accelerating growth, 2) expanding opportunities, 3) delivering services, 4) sectoral policies, 5) national priorities, 6) global cooperation. My opinion may be biased, as somebody who made some modest contributions to the Report, but I believe that, to date, this is the most thorough effort to examine the effects of digital technologies on development outcomes. The full report can be downloaded here.

The report draws, among other things, from 14 background papers that were prepared by international experts and World Bank staff. These background papers serve as additional reading for those who would like to examine certain issues more closely, such as social media, net neutrality, and the cybersecurity agenda.

For those interested in citizen participation and civic tech, one of the papers written by Prof. Jonathan Fox and myself – When Does ICT-Enabled Citizen Voice Lead to Government Responsiveness? – might be of particular interest. Below is the abstract:

This paper reviews evidence on the use of 23 information and communication technology (ICT) platforms to project citizen voice to improve public service delivery. This meta-analysis focuses on empirical studies of initiatives in the global South, highlighting both citizen uptake (‘yelp’) and the degree to which public service providers respond to expressions of citizen voice (‘teeth’). The conceptual framework further distinguishes between two trajectories for ICT-enabled citizen voice: Upwards accountability occurs when users provide feedback directly to decision-makers in real time, allowing policy-makers and program managers to identify and address service delivery problems – but at their discretion. Downwards accountability, in contrast, occurs either through real time user feedback or less immediate forms of collective civic action that publicly call on service providers to become more accountable and depends less exclusively on decision-makers’ discretion about whether or not to act on the information provided. This distinction between the ways in which ICT platforms mediate the relationship between citizens and service providers allows for a precise analytical focus on how different dimensions of such platforms contribute to public sector responsiveness. These cases suggest that while ICT platforms have been relevant in increasing policymakers’ and senior managers’ capacity to respond, most of them have yet to influence their willingness to do so.

You can download the paper here.

Any feedback on our paper or models proposed (see below, for instance) would be extremely welcome.

unpacking

unpacking user feedback and civic action: difference and overlap

I also list below the links to all the background papers and their titles

Enjoy the reading.


Social Accountability: What Does the Evidence Really Say?

So what does the evidence about citizen engagement say? Particularly in the development world it is common to say that the evidence is “mixed”. It is the type of answer that, even if correct in extremely general terms, does not really help those who are actually designing and implementing citizen engagement reforms.

This is why a new (GPSA-funded) work by Jonathan Fox, “Social Accountability: What does the Evidence Really Say” is a welcome contribution for those working with open government in general and citizen engagement in particular. Rather than a paper, this work is intended as a presentation that summarizes (and disentangles) some of the issues related to citizen engagement.

Before briefly discussing it, some definitional clarification. I am equating “social accountability” with the idea of citizen engagement given Jonathan’s very definition of  social accountability:

“Social accountability strategies try to improve public sector performance by bolstering both citizen engagement and government responsiveness”

In short, according to this definition, social accountability is defined, broadly, as “citizen participation” followed by government responsiveness, which encompasses practices as distinct as FOI law campaigns, participatory budgeting and referenda.

But what is new about Jonathan’s work? A lot, but here are three points that I find particularly important, based on a very personal interpretation of his work.

First, Jonathan makes an important distinction between what he defines as “tactical” and “strategic” social accountability interventions. The first type of interventions, which could also be called “naïve” interventions, are for instance those bounded in their approach (one tool-based) and those that assume that mere access to information (or data) is enough. Conversely, strategic approaches aim to deploy multiple tools and articulate society-side efforts with governmental reforms that promote responsiveness.

This distinction is important because, when examining the impact evaluation evidence, one finds that while the evidence is indeed mixed for tactical approaches, it is much more promising for strategic approaches. A blunt lesson to take from this is that when looking at the evidence, one should avoid comparing lousy initiatives with more substantive reform processes. Otherwise, it is no wonder that “the evidence is mixed.”

Second, this work makes an important re-reading of some of the literature that has found “mixed effects”, reminding us that when it comes to citizen engagement, the devil is in the details. For instance, in a number of studies that seem to say that participation does not work, when you look closer you will not be surprised that they do not work. And many times the problem is precisely the fact that there is no participation whatsoever. False negatives, as eloquently put by Jonathan.

Third, Jonathan highlights the need to bring together the “demand” (society) and “supply” (government) sides of governance. Many accountability interventions seem to assume that it is enough to work on one side or the other, and that an invisible hand will bring them together. Unfortunately, when it comes to social accountability it seems that some degree of “interventionism” is necessary in order to bridge that gap.

Of course, there is much more in Jonathan’s work than that, and it is a must read for those interested in the subject. You can download it here [PDF].


10 Most Read Posts in 2013

Below is a selection of the 10 most read posts at DemocracySpot in 2013. Thanks to all of those who stopped by throughout the year, and happy 2014.

1. Does transparency lead to trust? Some evidence on the subject.

2. The Foundations of Motivation for Citizen Engagement

3. Open Government, Feedback Loops, and Semantic Extravaganza

4. Open Government and Democracy

5. What’s Wrong with e-Petitions and How to Fix them

6. Lawrence Lessig on Sortition and Citizen Participation

7. Unequal Participation: Open Government’s Unresolved Dilemma

8. The Effect of SMS on Participation: Evidence from Uganda

9. The Uncertain Relationship Between Open Data and Accountability

10. Lisbon Revisited: Notes on Participation


Open Data and Citizen Engagement – Disentangling the Relationship

[This is a cross-post from Sunlight Foundation's  series OpenGov Conversations, an ongoing discourse featuring contributions from transparency and accountability researchers and practitioners around the world.] 

As asserted by Jeremy Bentham nearly two centuries ago, “[I]n the same proportion as it is desirable for the governed to know the conduct of their governors, is it also important for the governors to know the real wishes of the governed.” Although Bentham’s historical call may come across as obvious to some, it highlights one of the major shortcomings of the current open government movement: while a strong focus is given to mechanisms to let the governed know the conduct of their governors (i.e. transparency), less attention is given to the means by which the governed can express their wishes (i.e. citizen engagement).

But striking a balance between transparency and participation is particularly important if transparency is conceived as a means for accountability. To clarify, let us consider the role transparency (and data) plays in a simplified accountability cycle. As any accountability mechanism built on disclosure principles, it should require a minimal chain of events that can be summarized in the following manner: (1) Data is published; (2) The data published reaches its intended public; (3) Members of the public are able to process the data and react to it; and (4) Public officials respond to the public’s reaction or are sanctioned by the public through institutional means. This simplified path toward accountability highlights the limits of the disclosure of information. Even in the most simplified model of accountability, while essential, the disclosure of data accounts for no more than one-fourth of the accountability process. [Note 1 - see below]

But what are the conditions required to close the accountability cycle? First, once the data is disclosed (1), in order for it to reach its intended public (2), a minimal condition is the presence of info-mediators that can process open data in a minimally enabling environment (e.g. free and pluralistic media). Considering these factors are present, we are still only half way towards accountability. Nevertheless, the remaining steps (3 and 4) cannot be achieved in the absence of citizen engagement, notably electoral and participatory processes.

 

Beyond Elections

 

With regard to elections as a means for accountability, citizens may periodically choose to reward or sanction elected officials based on the information that they have received and processed. While this may seem a minor requisite for developed democracies like the US, the problem gains importance for a number of countries where open data platforms have launched but where elections are still a work in progress (in such cases, some research suggests that transparency may even backfire).

But, even if elections are in place, alone they might not suffice. The Brazilian case is illustrative and highlights the limits of representative systems as a means to create sustained interface between governments and citizens. Despite two decades of electoral democracy and unprecedented economic prosperity in the country, citizens suddenly went to the streets to demand an end to corruption, improvement in public services and… increased participation. Politicians, themselves, came to the quick realization that elections are not enough, as recently underlined by former Brazilian President Lula in an op ed at the New York Times “(….) people do not simply wish to vote every four years. They want daily interaction with governments both local and national, and to take part in defining public policies, offering opinions on the decisions that affect them each day.” If transparency and electoral democracy are not enough, citizen engagement remains as the missing link for open and inclusive governments.

 

Open Data And Citizen Engagement

 

Within an ecosystem that combines transparency and participation, examining the relationship between the two becomes essential. More specifically, a clearer understanding of the interaction between open data and participatory institutions remains a frontier to be explored. In the following paragraphs I put forward two issues, of many, that I believe should be considered when examining this interaction.

I) Behavior and causal chains

Evan Lieberman and his colleagues conducted an experiment in Kenya that provided parents with information about their children’s schools and how to improve their children’s learning. Nevertheless, to the disillusionment of many, despite efforts to provide parents with access to information, the intervention had no impact on parents’ behavior. Following this rather disappointing finding, the authors proceeded to articulating a causal chain that explores the link between access to information and behavioral change.

Information-Citizen Action Causal Chain

The Information-Citizen Action Causal Chain (Lieberman et al. 2013)

 

While the model put forward by the authors is not perfect, it is a great starting point and it does call attention to the dire need for a clear understanding of the ensemble of mechanisms and factors acting between access to data and citizen action.

II) Embeddedness in participatory arrangements

Another issue that might be worth examination relates to the extent to which open data is purposefully connected to participatory institutions or not. In this respect, much like the notion of targeted transparency, a possible hypothesis would be that open data is fully effective for accountability purposes only when the information produced becomes “embedded” in participatory processes.

This notion of “embeddedness” would call for hard thinking on how different participatory processes can most benefit from open data and its applications (e.g. visualizations, analysis). For example, the use of open data to inform a referendum process is potentially a very different type of use than within participatory budgeting process. Stemming from this reasoning, open data efforts should be increasingly customized to different existing participatory processes, hence increasing their embeddedness in these processes. This would be the case, for instance, when budget data visualization solutions are tailored to inform participatory budgeting meetings, thus creating a clear link between the consumption of that data and the decision-making process that follows.

Granted, information is per se an essential component of good participatory processes, and one can take a more or less intuitive view on which types of information are more suitable for one process or another. However, a more refined knowledge of how to maximize the impact of data in participatory processes is far from achieved and much more work is needed.

 

R&D For Data-Driven Participation

 

Coming up with clear hypotheses and testing them is essential if we are to move forward with the ecosystem that brings together open data, participation and accountability. Surely, many organizations working in the open government space are operating with limited resources, squeezing their budgets to keep their operational work going. In this sense, conducting experiments to test hypotheses may appear as a luxury that very few can afford.

Nevertheless, one of the opportunities provided by the use of technologies for civic behavior is that of potentially driving down the costs for experimentation. For instance, online and mobile experiments could play the role of tech-enabled (and affordable) randomized controlled trials, improving our understanding of how open data can be best used to spur collective action. Thinking of the ways in which technology can be used to conduct lowered costs experiments to shed light on behavioral and causal chains is still limited to a small number of people and organizations, and much work is needed on that front.

Yet, it is also important to acknowledge that experiments are not the only source of relevant knowledge. To stick with a simple example, in some cases even an online survey trying to figure out who is accessing data, what data they use, and how they use it may provide us with valuable knowledge about the interaction between open data and citizen action. In any case, however, it may be important that the actors working in that space agree upon a minimal framework that facilitates comparison and incremental learning: the field of technology for accountability desperately needs a more coordinated research agenda.

Citizen Data Platforms?

As more and more players engage in participatory initiatives, there is a significant amount of citizen-generated data being collected, which is important on its own. However, in a similar vein to government data, the potential of citizen data may be further unlocked if openly available to third parties who can learn from it and build upon it. In this respect, it might not be long before we realize the need to have adequate structures and platforms to host this wealth of data that – hopefully – will be increasingly generated around the world. This would entail that not only governments open up their data related to citizen engagement initiatives, but also that other actors working in that field – such as donors and NGOs – do the same. Such structures would also be the means by which lessons generated by experiments and other approaches are widely shared, bringing cumulative knowledge to the field.

However, as we think of future scenarios, we should not lose sight of current challenges and knowledge gaps when it comes to the relationship between citizen engagement and open data. Better disentangling the relationship between the two is the most immediate priority, and a long overdue topic in the open government conversation.

 

Notes

 

Note 1: This section of this post is based on arguments previously developed in the article, “The Uncertain Relationship between Open Data and Accountability”.

Note 2: And some evidence seems to confirm that hypothesis. For instance, in a field experiment in Kenya, villagers only responded to information about local spending in development projects when that information was coupled with specific guidance on how to participate in local decision-making processes).

 

 


Does transparency lead to trust? Some evidence on the subject.

As open government gains traction in the international agenda, it is increasingly common to come across statements that assume a causal relationship in which transparency leads to trust in government. But to what extent are claims that transparency leads to trust backed up by evidence?

Judging from some recent publications on the subject, such a relationship is not as straightforward as sadvocates would like. In fact, in a number of cases, the evidence points in another direction: that is, transparency may ultimately decrease trust.

Below is a brief overview of research that has been carried out on the subject:

Transparency has been trumpeted by many as the key to trust in government. The assumption is that if government organisations open up and show the public what decisions are made, how they are made and what the results are, people will automatically have more trust in government. But does transparency really lead to more trust? Or will it only provide critical citizens with more information to blame government again and again for small mistakes? Transparency and Trustexamines the effects of transparency on trust in a government organisation. By using an experimental method this study moves beyond normative or correlational research on transparency. In doing so, causal inferences regarding the relation between transparency and trust are allowed. Several objects of transparency and dimensions of information are being put to the test in three experiments. The experiments show that transparency is merely a ‘hygiene factor’: it does not contribute to higher levels of trust and it can even lead to lower levels of trust if people are disappointed with the degree to which government is transparent. This conclusion challenges current overly optimistic assumptions concerning the effect of transparency on trust.

Building on the notion of transparency as a strong democratic value and theories of procedural justice, this article reports an explorative experimental test whether transparency in decision making may lead to increased perceived legitimacy in terms of decision acceptance and trust. This is done in a context of difficult decisions of high importance for citizens – namely priority setting in public health care. An experiment was designed in which ordinary citizens were presented with a description of a case of priority setting between two groups with different health care needs. One group was given no information at all on the decision-making procedure, as an example of non-transparent decision making, and six groups were presented with different descriptions of the decision-making procedure, as examples of transparency in decision making. The transparent procedures were derived from three basic forms of democratic decision making: representation, direct participation and expert decision making. A second manipulation framed the decision-making procedure alternatively in positive or negative terms in order to capture media framing effects as well. According to the findings of the study, transparent decision-making procedures tend to weaken rather than strengthen general trust in health care – a finding that might reveal obstacles to attempts to strengthen the legitimacy of health care by employing transparent procedures. The results also show that while the form of decision making had no significant impact on perceived legitimacy, positive or negative framing of a decision-making procedure influences public perceptions of both the procedure and the decision outcome.

Of course, the impact of transparency on trust may vary according to the context:

 Transparency is considered a key value for trustworthy governments. However, the effect of transparency on citizens’ trust across national cultures is overlooked in current research. This article compares the effect of transparency on trust in government in the Netherlands and South Korea. The effect is investigated in two similar series of three experiments. The authors hypothesize that the effect of transparency differs because the countries have different cultural values regarding power distance and short- and long-term orientation. Results reveal similar patterns in both countries: transparency has a subdued and sometimes negative effect on trust in government. However, the negative effect in South Korea is much stronger. The difference in the magnitude of transparency’s effect suggests that national cultural values play a significant role in how people perceive and appreciate government transparency.

But some evidence goes even further, suggesting that transparency may have a demobilizing effect on citizens. And, if context matters, such a demobilizing effect might be particularly strong in the context of developing countries:

International organizations, policy experts, and nongovernmental organizations promote greater governmental transparency as a crucial reform to enhance accountability and curb corruption. Transparency is predicted to deter corruption in part by expanding the possibilities for public or societal accountability, that is, for citizens and citizens associations to monitor, scrutinize, and act to hold public office holders to account. Although the societal accountability mechanism linking transparency and good government is often implied, it builds on a number of assumptions seldom examined empirically. This article unpacks the assumptions of principal-agent theories of accountability and suggests that the logic of collective action can be used to understand why exposure of egregious and endemic corruption may instead demobilize the demos (i.e., resignation) rather than enhance accountability (i.e., indignation). We explore these theoretical contentions and examine how transparency affects three indicators of indignations versus resignation—institutional trust, political involvement, and political interest—given different levels of corruption. The empirical analyses confirm that an increase in transparency in highly corrupt countries tends to breed resignation rather than indignation.

Democratic theory often assumes that offering more information to voters will enhance electoral accountability. However, it is unclear whether corruption information translates into higher political participation and increased support for challengers. For example, information on corruption could lower the utility one gets from participating in elections at all. We provide experimental evidence that such information not only decreases incumbent support in local elections in Mexico, but also decreases voter turnout and challengers’ votes, as well as erodes partisan attachments. Our results suggest that while information clearly is necessary to improve accountability, corruption information is not necessarily suficient, since voters may respond to it by withdrawing from the political process.

Surely, transparency remains an essential – although quite insufficient – ingredient of accountability. On the trust issue, one could easily think of a number of scenarios in which it is actually better that citizens do not trust their governments. In fact, systems of checks and balances and oversight institutions are not specifically conceived under the logic of trust. Quite on the contrary, such institutional designs assume some level of suspicion vis-à-vis governments: as put in the Federalist Paper No. 51, “If angels were to govern men, neither external nor internal controls on government would be necessary.”

Granted, in some cases a perfect world in which citizens trust their governments may well be desirable. It may even be that transparency leads – in the long run – to increased trust: a great way to sell transparency to governments. But if we want to walk the talk of evidence-based policymaking, we may consider dropping the trust rhetoric. At least for now.