As the saying goes: “if you think technology is the solution, you don’t understand the problem”. The same goes for technologies for civic or public service purposes. In fact, many argue that a common trait of good professionals working in the digital space is their capacity to, whenever necessary, politely convince their counterparts that their new “app” idea sucks.
Over time, practitioners will develop their own intuition and tricks of the trade to assess what should be built or not, and if so, how. That knowledge is mostly shared within networks of practitioners, sometimes through a few humorous tips, such as: “If building a dashboard is the first thing a government official asks you, run for your life!”
But this kind of tacit knowledge remains mostly contained and fragmented across small groups, and it is rarely translated for the benefit of others in an accessible manner. And these others are often the ones who come up either with the ideas, the money to fund the ideas, or both.
This is why I’m particularly happy to see that Luke Jordan’s most recent work is finally out: Don’t Build It: A Guide For Practitioners In Civic Tech / Tech For Development. Currently at the MIT GOV/LAB, Luke is a seasoned technologist, also known for being very straight-to-the point when the issue is technology. Luke’s knowledge and communication style is nicely reflected through the content of the guide: dense, direct and sometimes amusing, as in the excerpt below:
Construct a monstrous building in the middle of nowhere and movies might be made about you; build a pointless app that no one uses and you will just need to cite a misleading metric in a donor report and no one will care. Conversely, construct a good building in a sensible place and no one will think it worthy of notice; build a not-terrible app that people use for longer than the launch press release circulates, and you will immediately be nominated to half a dozen “X under X” lists.
So, by far the best method is to adopt a simple principle: Don’t build it.
When someone says, “We should build some tech for that”, just say no. When an investor or donor says, “Why don’t you build some technology”, just say no. When you read another article or see another TEDx talk about someone pretending their app achieved something, while citing numbers that are both unverified and meaningless, and a voice inside says, “why don’t we also build technology”, just say no.
Does that mean that the rest of this guide is pointless? Hopefully so. But in reality, at some point some idea may gather such momentum or such force of conviction that the “do not build it” ethos will start to falter. At that point, ask these questions…
I will stop here. In short, this guide is a must-read for anybody designing, implementing, funding or just coming up with “disruptive” ideas on technologies for civic engagement and public service delivery.
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Ps.: The teaser for the guide, is itself priceless:
Open government’s uncertain effects and the Biden opportunity: what now?
A review of 10 years of open government research reveals: 1) “a transparency-driven focus”, 2) “methodological concerns”, and 3) [maybe not surprising] “the lack of empirical evidence regarding the effects of open government”. My take on this is that these findings are, somewhat, self-reinforcing.
First, the early focus on transparency by open government advocates, while ignoring the conditions under which transparency could lead to public goods, should be, in part, to blame. This is even more so if open government interventions insist on tactical, instead of strategicapproaches to accountability. Second, the fact that many of those engaging in open government efforts do not take into account the existing evidence doesn’t help in terms of designing appropriate reforms, nor in terms of calibrating expectations. Proof of this is the recurrent and mostly unsubstantiated spiel that “transparency leads to trust”, voiced by individuals and organizations who should have known better. Third, should there be any effects of open government reforms, these are hard to verify in a credible manner given that evaluations often suffer from methodological weaknesses, as indicated by the paper.
Finally, open government’s semantic extravaganza makes building critical mass all the more difficult. For example, I have my doubts over whether the paper would reach similar conclusions should it have expanded the review to open government practices that, in the literature, are not normally labeled as open government. This would be the case, for instance, of participatory budgeting (which has shown to improve service delivery and increase tax revenues), or strategic approaches to social accountability that present substantial results in terms of development outcomes.
In any case, the research findings are still troubling. The election of President Biden gives some extra oxygen to the open government agenda, and that is great news. But in a context where autocratization turns viral, making a dent in how governments operate will take less policy-based evidence searching and more evidence-based strategizing. That involves leveraging the existing evidence when it is available, and when it is not, the standard path applies: more research is needed.
Open Government Partnership and Justice
On another note, Joe Foti, from the Open Government Partnership (OGP), writes on the need to engage more lawyers, judges and advocates in order to increase the number of accountability-focused OGP commitments. I particularly like Joe’s ideas on bringing these actors together to identify where OGP commitments could be stronger, and how. This resonates with a number of cases I’ve come across in the past where the judiciary played a key role in ensuring that citizens’ voice also had teeth.
I also share Joe’s enthusiasm for the potential of a new generation of commitments that put forward initiatives such as specialized anti-corruption courts and anti-SLAPP provisions. Having said this, the judiciary itself needs to be open, independent and capable. In most countries that I’ve worked in, a good part of open government reforms fail precisely because of a dysfunctional judiciary system.
Diversity, collective intelligence and deliberative democracy
Part of the justification for models of deliberative democracy is their epistemic quality, that is, large and diverse crowds are smarter than the (elected or selected) few. A good part of this argument finds its empirical basis in the fantastic work by Scott Page.
But that’s not all. We know, for instance, that gender diversity on corporate boards improves firms’ performance, ethnic diversity produces more impactful scientific research, diverse groups are better at solving crimes, popular juries are less biased than professional judges, and politically diverse editorial teams produce higher-quality Wikipedia articles. Diversity also helps to explain classical Athens’ striking superiority vis-à-vis other city-states of its time, due to the capacity of its democratic system to leverage the dispersed knowledge of its citizens through sortition.
Now, a Nature article, “Algorithmic and human prediction of success in human collaboration from visual features”, presents new evidence of the power of diversity in problem-solving tasks. In the paper, the authors examine the patterns of group success in Escape The Room, an adventure game in which a group attempts to escape a maze by collectively solving a series of puzzles. The authors find that groups that are larger, older and more gender diverse are significantly more likely to escape. But there’s an exception to that: more age diverse groups are less likely to escape. Intriguing isn’t it?
Deliberative processes online: rough review of the evidence
As the pandemic pushes more deliberative exercises online, researchers and practitioners start to take more seriously the question of how effective online deliberation can be when compared to in-person processes. Surprisingly, there are very few empirical studies comparing the two methods.
But a quick run through the literature offers some interesting insights. For instance, an online 2004 deliberative poll on U.S. foreign policy, and a traditional face-to-face deliberative poll conducted in parallel, presented remarkably similar results. A 2007 experiment comparing online and face-to-face deliberation found that both approaches can increase participants’ issue knowledge, political efficacy, and willingness to participate in politics. A similar comparison from 2009 looking at deliberation over the construction of a power plant in Finland found considerable resemblance in the outcomes of online and face-to-face processes. A study published in 2012 on waste treatment in France found that, compared to the offline process, online deliberation was more likely to: i) increase women’s interventions, ii) promote the justification or arguments, and iii) be oriented towards the common good (although in this case the processes were not similar in design).
The external validity of these findings, however encouraging they may be, remains an empirical question. Particularly given that since these studies were conducted the technology used to support deliberations has in many cases changed (e.g. from written to “zoomified” deliberations). Anyhow, kudos should go to the researchers who started engaging with the subject well over a decade ago: if that work was a niche subject then, their importance now is blatantly obvious.
(BTW, on a related issue, here’s a fascinating 2021 experiment examining whether online juries can make consistent, repeatable decisions: interestingly, deliberating groups are much more consistent than non-deliberating groups)
Fixing the Internet?
Anne Applebaum and Peter Pomerantsev published a great article in The Atlantic on the challenges to democracy by an Internet model that fuels disinformation and polarization, presenting alternative paths to address this. I was thankful for the opportunity to make a modest contribution to such a nice piece.
Of course, that doesn’t mean we shouldn’t be concerned about the effects of the Internet in politics. For instance, a new study in the American Political Science Review finds that radical right parties benefit more than any other parties from malicious bots on social media.
Open democracy
2021 continues to be a good year for the proponents of deliberative democracy, with growing coverage of the subject in the mainstream media, in part fueled by the recent launch of Helène Landemore’s great book “Open Democracy.” Looking for something to listen to? Look no further and listen to this interview by Ezra Klein with Helène.
A dialogue among giants
The recording of the roundtable Contours of Participatory Democracy in the 21st Century is now available. The conversation between Jane Mansbridge, Mark Warren and Cristina Lafont can be found here.
Democracy and design thinking
Speaking of giants, the new book by Michael Saward “Democratic Design”, is finally out. I’m a big fan of Michael’s work, so my recommendation may be biased. In this new book Michael brings design thinking together with democratic theory and practice. If the design of democratic institutions is one of your topics, you should definitely check it out!
Civic Tech
I was thrilled to have the opportunity to deliver a lecture at the Center for Collective Learning – Artificial and Natural Intelligence Institute. My presentation, Civic Technologies: Past, Present and Future, can be found here.
Scholar articles:
And finally, for those who really want to geek-out, a list of 15 academic articles I enjoyed reading:
Modern Grantmaking: That’s the title of a new book by Gemma Bull and Tom Steinberg. I had the privilege of reading snippets of this, and I can already recommend it not only to those working with grantmaking, but also pretty much anyone working in the international development space.
Lectures: The Center for Collective Learning has a fantastic line-up of lectures open to the public. Find out more here.
Learning from Togo: While unemployment benefits websites were crashing in the US, the Togolese government showed how to leverage mobile money and satellite data to effectively get cash into the hands of those who need it the most
Nudging the nudgers: British MPs are criticising academics for sending them fictitious emails for research. I wonder if part of their outrage is not just about the emails, but about what the study could reveal in terms of their actual responsiveness to different constituencies.
DataViz: Bringing data visualization to physical/offline spaces has been an obsession of mine for quite a while. I was happy to come across this project while doing some research for a presentation
I’ve recently been exchanging with some friends on a list of favorite reads from 2020. While I started with a short list, it quickly grew: after all, despite the pandemic, there has been lots of interesting stuff published in the areas that I care about throughout the year. While the final list of reads varies in terms of subjects, breadth, depth and methodological rigor, I picked these 46 for different reasons. These include my personal judgement of their contribution to the field of democracy, or simply a belief that some of these texts deserve more attention than they currently receive. Others are in the list because I find them particularly surprising or amusing.
As the list is long – and probably at this length, unhelpful to my friends – I tried to divide it into three categories: i) participatory and deliberative democracy, ii) civic tech and digital democracy, and iii) and miscellaneous (which is not really a category, let alone a very helpful one, I know). In any case, many of the titles are indicative of what the text is about, which should make it easier to navigate through the list.
These caveats aside, below is the list of some of my favorite books and articles published in 2020:
Participatory and Deliberative Democracy
While I still plan to make a similar list for representative democracy, this section of the list is intentionally focused on democratic innovations, with a certain emphasis on citizens’ assemblies and deliberative modes of democracy. While this reflects my personal interests, it is also in part due to the recent surge of interest in citizens’ assemblies and other modes of deliberative democracy, and the academic production that followed.
Since the beginning of the coronavirus outbreak, legislative bodies around the world have struggled to function. Meanwhile, from Europe, all the way to Australia and Pakistan, calls to ensure that national legislatures continue to operate abound. In the UK, over 100 MPs signed an open letter asking for the creation of a digital parliament to “maintain democratic traditions in accordance with social distancing.” In the US, amidst media concerns of a “sidelined” Congress, dozens of House Democrats sent a letter to their leadership calling for a change in the rules to enable remote voting.
The disruption in legislative work caused by the pandemic has visibly impacted crisis response efforts. For instance, in Canada, the House of Commons delayed for weeks the vote on a critical wage bill, aimed at covering a percentage of employees’ wages so that employers can keep them on the payroll. The key point of contention? Liberals wanted to vote via virtual parliament, while Conservatives asked for in-person participation.
The functioning of parliaments becomes all the more important as fears of executive overreach are revealed to be founded). Indeed, previous evidence suggests that a pandemic crisis is fertile ground for authoritarian drifts; and chronic abuses are unlikely to stop as the outbreak expands and a growing number of parliaments are unable to work.
Freedom of information for example – particularly relevant during such crises – is under assault. The Global Right to Information Rating shows that since the beginning of the coronavirus outbreak, countries on multiple continents have altered or lifted their “right to know” legislation. At the same time, a growing number of governments restrict journalistic coverage of the outbreak through threats and detentions.
In a context where traditional forms of collective action and resistance – such as social movements and protests – are constrained by physical distancing, parliaments should be the first line of defense in flattening the authoritarian curve. While innovative models of social activism are certainly emerging, they may not be sufficient to contain authoritarian drifts. To avoid rule of law giving way to rule by decree, parliaments must continue working, even if virtually.
The Brazilian Virtual House of Representatives
On March 11th, the Director General of the World Health Organization (WHO) declared the coronavirus outbreak a pandemic. Six days later, in one of the swiftest parliamentary responses, the Brazilian House of Representatives approved a normative resolution authorizing MPs to vote online and provided guidelines for the launch of a “virtual parliament”.
The Office of the Clerk and the House’s digital services (Department for Information Technology and Innovation, DITEC) immediately got to work on the technical solutions required by this rule change. The mobile application Infoleg, originally developed to follow up on the work of the House of Representatives, was repurposed to enable MPs’ mobile phones, following authentication protocols, to function as remote devices for registering presence and casting votes. But Infoleg is more than an e-voting app: it integrates most of the information required by an MP to properly navigate parliamentary sessions, including the list of representatives that will discuss a bill, or the pending procedural motions involved in the deliberation of a matter. While MPs use an external videoconferencing system for their interventions during sittings, the critical systems for registering presence and votes are entirely developed and managed by the House’s internal digital services.
On March 25th, eight days after enacting the new Rules of Procedure, the House of Representatives conducted the first online voting in its history. By April 9th ten virtual sessions had been held, with 15 pieces of legislation, six urgency motions and one constitutional amendment passed. Average attendance for these ten virtual sessions was 98.6% (503 out of 513 representatives), far above the in-person average (87.1%). The constitutional amendment, it seems, was the first ever to be approved by a legislative body through online voting. It was also one of the fastest legislative responses to the financial challenges generated by the pandemic – especially important given the delicate fiscal situation of the country.
Explaining the rapid transition
There is no single explanation of why some parliaments are struggling to function, while others are being more reactive. Yet in the case of Brazil, three enabling factors are worth highlighting.
Political response
Strong digital capacity does not guarantee a smooth transition to a virtual modus operandi. Take for instance Estonia, which has one of the most technologically savvy governments in the world and where online voting for elections is old news: as noted by Andy Williamson, Senior Researcher for the Inter Parliamentary Union, existing regulation prohibits remote sitting of the Estonian parliament. In other words, along with digital capacity, the shift to a virtual parliament may in many cases require political leadership to eliminate analog obstacles. In the Brazilian case, this included swift action by the Speaker of the House, who expedited a normative resolution that was rapidly approved by MPs across the political spectrum. This process, however, must be understood in its broader political context. The current relationship between the national Executive and Legislative is notoriously conflictual. It is therefore possible that the rapid response was also a preemptive move by the House to avoid executive overreach and to maintain political relevance during the crisis. Parliaments in similar situations may want to take note.
Administrative capacity
The importance of the administrative capacity of the Office of the Clerk (the Office) should not be understated. Amassing some of the most qualified civil servants in Brazil, it is the Office that makes political responses technically viable – examining constraints and opportunities and advising the House leadership on the most effective approaches. It should be noted that the adoption of the virtual parliament resolution was facilitated by existing legislation. Passed in October 2019 as a result of a shared vision between the House leadership and the Office of the Clerk, this legislation includes guidelines for a paperless legislative process.
Digital capacity
Finally, a key enabler of the rapid response by the Brazilian House was the existence of a highly qualified, in-house digital team (DITEC), with the mandate and resources to quickly redesign systems that were already developed , maintained and updated internally (e.g. Infoleg, remote voting for committees). The full implementation of the virtual parliament was by no means a small task, and involved DITEC’s core teams on user experience, cybersecurity, application development, legislative informatics, voting and attendance systems, plenary operation (e.g. video streaming), help desk, and emergency response.
It is worth noting that DITEC’s response builds on a tradition of excellence. The House of Representatives has for over a decade been a trailblazer in digital democracy, illustrated for instance by the 2009 launch of e-Democracia, a collaborative platform to engage citizens and civil society organisations in the lawmaking process.
In short, digital transformation does not happen overnight, and the House’s timely response to pandemic-related challenges was in part due to in-house capacity built and honed over the years. (Full disclosure, I was an adviser to the e-Democracia program in its early days, when working on my research ondigital parliaments).
(MP connects to virtual session)
Potential effects of virtual parliaments
It is too early to assess the effects of the pandemic on democratic institutions. The same is true for the medium- and long-term effects of legislatures’ transitions to digital environments. But for the Brazilian case, we can hypothesize:
Effects on party politics
The virtualization of parliamentary procedures may lead to further strengthening of party leaders. First, given that MPs are no longer traveling to the capital, the number of in-person meetings, both formal and informal, is drastically reduced. This reinforces the coordination role of party leaders, already an important position in Brazil. Second, with sittings taking place virtually, for practical reasons the ‘floor time’ allocated to MPs is reduced, increasing the visibility of party leaders who also control the floor time allowed for their MPs.
The impact of this increased influence and visibility of party leaders is uncertain. On the one hand, in a multi-party system with 24 parties represented in the House, a strengthening of leaders’ coordination roles may facilitate the management of legislative politics and even enhance House efficiency. On the other hand, it may weaken the position of a considerable contingent of representatives who work somewhat independently, across party lines. This could be particularly problematic for newly elected MPs who benefited from the support of political renewal movements, whose allegiances to party lines are weaker. This effect could be offset, however, by the stronger online presence of these new, often younger MPs who are used to engaging remotely with their constituents.
Effects on media coverage and third party oversight
As in most countries, the media coverage of politics in Brazil is centered in the capital city, with most journalists, offices and support staff based in Brasília. A good part of that infrastructure depends on in-person and informal exchanges between journalists and their sources, through hallway conversations, over coffee, or at social events. Civil society organisations follow a similar pattern, focusing their advocacy and oversight activities where most MPs are found. With a transition to virtual operation, economies of scale in terms of geographic location and in-person interactions are lost.
A potential secondary effect is that the House becomes less subject to scrutiny from the press and organized groups. Some CSO leaders have indeed expressed such concerns over the shift. José Antonio Moroni, leader of a coalition of social movements for political reform lamented to a local media outlet: “[…] before the MPs circulated in the corridors, and we managed, to a certain extent, to have a dialogue. Now, with this process, we get nothing.” But organisations are reacting quickly, as described by a member of the Education Workers’ Confederation: “We, for instance, already have a list of all the MPs, with e-mail, WhatsApp details, and now we are incentivizing our member organizations not only to maintain their communication with MPs, but actually to intensify the online pressure.”
More digital politics (and fake news)
As the Brazilian parliament moves to an online environment and physical distancing measures continue to be implemented (with varying degrees of success), we should also expect that more political conversations will take place online. This is not necessarily good news, particularly given that somestudies suggest that Brazil is particularly fertile ground for fake news. Add to this a combination of a growing polarization between the branches of government, and the infodemic generated by the current crisis, and you have all the ingredients for accelerating the fake news arms race in the country. As we argued in a recent report, a possible consequence of this arms race is a further and unhealthy shift of the focus of public debates: towards disputes over the authenticity of statements and evidence, reducing the time and energy left to discuss possible actions and solutions to problems.
Whether these hypotheses are validated or not remains an empirical question. These effects become more probable the longer that parliament is obliged to work remotely – a function of the length of the crisis.
So what?
For national legislatures like Brazil’s, the hypothetical adverse effects of a virtual parliament are dwarfed by the possibility of undermining the structure of checks and balances. In other words, these potential effects should be weighed against the possibility of a closed parliament.
The temporary transition to an online environment should also be regarded as an opportunity to explore options for a more open parliament going forward. For example, virtual citizen panels, consisting of randomly selected citizens representing a microcosm of the population, could be convened online to advise on divisive issues including crisis response measures (after all, if parliament can function in a decentralized manner, why not consider the same for a more participatory model of politics?) Such an effort – which would, again, require a political decision by the House leadership – would put the parliament at the forefront of democratic innovations.
In this respect, from a digital democracy perspective, the Brazilian case is one more example of the prospects and limitations of technology for achieving democratic aspirations. The fact that the House adopted a virtual model is critical at this moment. Yet it does not render the legislative any more transparent, representative or participatory than before. Without reforms, digital practices will always mirror their analog origins, whether good and bad. International organizations, donors and tech enthusiasts should not therefore delude themselves: establishing virtual parliaments will do nothing for national legislatures that suffer from pre-existing conditions or that are already on life support. As some recent events attest, national parliaments themselves can be accomplices in the crossing of democratic lines during the coronavirus response.
From a more technical perspective, democracy scholars and practitioners (myself included), have long been aware of the importance of face-to-face interactions for democratic processes. The limitations of existing solutions for digital replication of these interactions was no secret. What few of us expected, however, was how fast democratic praxis would have to transition to a virtual space in order to maintain basic functioning. This applies not only to legislative procedures but also to democratic innovations such as participatory budgeting and citizens assemblies. Unless one believes this pandemic is a one-off with short-term consequences only, the current context reveals the need to invest time and resources in reducing, at least partially, the dependency of democratic processes on face-to-face interaction. If the question of how to best achieve online participation and deliberation at scale was once a niche area, this is no longer the case.
On a more futuristic note: could virtual parliaments be an additional source of resilience in the case of unilateral action by any given executive? Consider the case of Estonia’s Digital Embassies program. Based on cloud technology and off-site servers based in Luxembourg, the program aims to ensure the functioning of critical government functions regardless of Estonia’s territorial integrity. Historically, parliaments have been shut down through coercion of parliamentarians and the closure of legislatives’ physical spaces. But what happens if a parliament can work virtually, with MPs geographically dispersed within and outside their territory? Again, it is an empirical question that – one hopes – won’t need to be answered anytime soon.
Finally, and back to the Brazilian case: as previously mentioned, several countries have altered or lifted their “right to know” legislation during the crisis. The Brazilian President recently enacted a provisional measure temporarily suspending deadlines for answering certain information requests from the public. The Speaker of the House has already announced his intention to reverse the measure in parliament. While the final result is hard to anticipate, one thing is certain: the next battle for the right to information in Brazil will take place online.
The rapid evolution of digital technologies has been changing relationships between governments and citizens around the world. These shifts make it the right time to pose the key question a new World Bank publication explores:
Will digital technologies, both those that are already widespread and those that are still emerging, have substantial impacts on the way citizens engage and the ways in which power is sought, used, or contested?
The report, Emerging Digital Technologies and Citizen Participation, benefits from the insights of 30 leading scholars and practitioners, and explores what technology might mean for citizen engagement and politics in the coming years.
The report argues that, regardless of lower technology penetration levels, and given more malleable governance contexts, developing countries may be more influenced by the effects of emerging technologies than older states with greater rigidity and legacy technologies. Digitally influenced citizen engagement is potentially a “leapfrog” area in which developing nations may exploit emerging technologies before the wealthier parts of the world.
But countries can leapfrog to worse futures, not only better ones. The report also conveys concerns about the negative effects digital technologies can have on the governance of nations. Yet, despite emerging challenges, it contends that new and better citizen engagement approaches are possible.
What is missing from public discourse is a discussion of the wide range of options that citizens and decision-makers can call upon to enhance their interactions and manage risks. To consider these options, the report makes 11 predictions regarding the effects of technology on citizen engagement in the coming years, and their policy implications. It also offers six measures that would be prudent for governments to take to mitigate risks and leverage opportunities that technological development brings about.
None of the positive scenarios predicted will emerge without deliberate and intentional actions to support them. And the extent to which they can be shaped to further societal goals will depend on constructive dialogue between governments and citizens themselves. Ultimately, this new publication aims to contribute to this dialogue, so that both developing and developed countries are more likely to leap into better futures.
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Text co-authored with Tom Steinberg, originally cross-posted from the World Bank’s Governance for Development blog. You can also read another article about this report in Apolitical here. While I’m at it: if you work in public service and care about making government work better, I highly recommend Apolitical, a peer-to-peer learning platform for government, sharing smart ideas in policy globally. Join for free here .
The other day, a friend of mine who was going to speak at a conference asked me for good cases of civic tech “that works”. I didn’t hesitate, and advised him to get in touch with the people at NOSSAS, a Brazilian organization that combines online and offline collective action to promote social change (full disclosure, I am a member of their board). Until now, however, it has been a challenge to convey to unfamiliar audiences what the organization does, and how. This is why I am particularly glad to see that they have produced a short documentary (16 mins) “NOSSAS: a Laboratory of Other Futures”, which provides a glimpse into the organisation’s thinking and work. So, adding to the video, here are some of the reasons why I think this is a great example of a civic tech organization:
Blending online and offline: “oneline” activism
To my knowledge, no other organization combines online and offline action better than NOSSAS, with online mobilization often used as a gateway to more intensive (and offline) types of participation.
NOSSAS’ successful campaign in the State of Sao Paulo for the creation of the first Police Station dedicated to combating violence against women.
Along with their digital campaigns, they will often mobilize citizens to take offline action. This includes, for instance, attending legislative votes and exerting pressure on elected officials, or taking part in more performative interventions that draw attention from the mainstream media and the population as a whole.
Beyond the obvious target
Understanding that policy change often requires more than a simple stroke of a pen, NOSSAS’ engagement with public officials goes beyond the decision-makers who are formally entitled to make the policy change (e.g. mayor, governor). Their initiatives consistently target the ensemble of actors (e.g. legislators, public prosecutors) who may have an influence over a policy decision or implementation (either directly or indirectly).
NOSSAS’ rich combination of online and offline tactics of popular mobilization, together with this well-calculated engagement of state actors, creates multiple pressure points for governments to respond.
Civil Society as a Platform
A common denominator among the majority of traditional civil society organizations (CSOs) is the self-appointed representation of a specific constituency. In other words, these CSOs will often represent a fixed set of interests of a given constituency by which the CSOs have neither been elected nor authorized. However, one could argue that – for better or for worse – in a period in which citizens increasingly engage directly in political action through a variety of means, the importance of these traditional CSOs may be reduced at worse, and redefined at best.
In this respect, NOSSAS is a great example of emerging CSOs that are more adapted to their time. As such, these new CSOs do not claim to represent the interests of a certain constituency. Instead, they play the role of a platform that amplifies the voices of individuals, facilitating their engagement in collective (connective?) action on a multiplicity of issues they care about.
Structured knowledge
NOSSAS does have great knowledge of two key ingredients for civic tech: 1) how to mobilize citizens, and 2) how to get governments to respond. But what I find particularly interesting is that they translated this knowledge into a structured methodology to provide online and offline support to users of NOSSAS’ platforms to further their causes.
Does it work? Some evidence suggests that it does. For instance, Pressure Pan is a platform that allows any citizen to initiate collective action to exert pressure on the government regarding a particular agenda (e.g. public safety, mobility rights). And as we documented in Civic Tech in the Global South, while not all of the hundreds of campaigns on Pressure Pan can benefit from specific support from NOSSAS, when they do they are three times more likely to succeed.
A/B testing
A/B testing is similar to an online version of a randomized controlled trial. One of the main differences however is that A/B testing is low-cost, easily deployed (when you have the expertise), and real-time. Yet very few civic tech organizations take advantage of that opportunity. This not the case for NOSSAS: at any given point they are running a number of A/B tests, which help them to refine their mobilization tactics on an ongoing basis. If this sounds like a simple detail, it is not. Beyond generating precious knowledge for the organization’s core functions, the capacity to run A/B tests is often a good litmus test for whether organizations know how to leverage technology beyond the most obvious uses.
Results
And finally, unlike many civic tech initiatives, NOSSAS does have a solid track record of results, a few of which are featured in the video, which you can watch below:
Before joining the board of Nossas, I was already a fan of the work they do: online, offline, and as a platform. I look forward to their work in 2018.
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For more about Nossas, also read this excellent post by Felipe Estefan from the Omidyar Network.
The Hewlett Foundation is seeking consultants to help design a potential, longer-term research collaborative to study the application of behavioral insights to nudge governments to respond to citizen feedback. This is just fantastic and deserves a blog post of its own. Hopefully I will be able to do that before the EOI period ends.
Rise and fall of participatory democracy in Brazil?
In an excellent article for Open Democracy, Thamy Pogrebinschi and Talita Tanscheit ask what happened to citizen participation in Brazil. The authors note that “The two main pillars on which institutional innovations in Brazil had been erected – extensive institutionalization and a strong civil society – have not been enough to prevent a functioning system of social participation being torn to shreds in little more than a year.”
I have been asked for my take on the issue more than once. Personally, I am not surprised, despite all the institutionalization and the strength of civil society. Given the current Brazilian context, I would be surprised if the participatory spaces the article examines (councils and conferences) remained unaffected.
Playing the devil’s advocate, this period of crisis may also be an opportunity to reflect on how policy councils and conferences could innovate themselves. While they extremely important, one hypothesis is that these structures failed to appropriately channel societal concerns and demands that later exploded into a political crisis, leading to the current situation.
Provocations aside, it is just too early to tell whether this is the definitive death of conferences and councils. And my sense is that their future will be contingent upon two key points: i) the direction that Brazilian politics take following the 2018 general election (e.g. progressive x populist/authoritarian), ii) the extent to which councils and conferences can adapt to the growing disintermediation in activism that we observe today.
The Business Model of Civic Tech?
If you are working in the civic tech space, you probably came across a new report commissioned by the Knight Foundation and Rita Allen Foundation, “Scaling Civic Tech: Paths to a Sustainable Future.” As highlighted by Christopher Wilson at the Methodical Snark, while not much in the report is surprising for civic technologists, it does provide the reader with a good understanding of the expectations of funders on the issue of financial sustainability.
When thinking about business models of civic tech efforts, I wonder how much money and energy were devoted to having governments open up their datasets while neglecting the issue of how these governments procure technology. If 10% of those efforts had been dedicated to reforming the way governments procure technology, many of those in the civic tech space would now be less dependent on foundations’ grants (or insights on business models).
Having said this, I am a bit bothered by the debate of business models when it comes to democratic goods. After all, what would happen to elections if they depended on business models (or multiple rounds of foundations’ grants)?
Walking the talk: participatory grant making?
A new report commissioned by the Ford Foundation examines whether the time has come for participatory grant making. The report, authored by Cynthia Gibson, explores the potential use of participatory approaches by foundations, and offers a “starter” framework to inform the dialogue on the subject.
Well-informed by the literature on participatory and deliberative democracy, the report also touches upon the key question of whether philanthropic institutions, given their tax benefits, owe the public a voice in decisions they make. If you are not convinced, this Econtalk podcast with Bob Reich (Stanford) on foundations and philanthropy is rather instructive. There is also a great anecdote in the podcast that illustrates the point for public voice, as described by Reich:
“So, in the final days of creating the Open Society Institute and associated foundations, there was disagreement amongst the staff that Soros had hired about exactly what their program areas, or areas of focus would be. And, to resolve a disagreement, Soros allegedly slammed his fist on the table and said, ‘Well, at the end of the day, it’s my money. We’re going to do it my way.’ And a program officer that he’d hired said, ‘Well, actually Mr. Soros, about 30% or 40% of it would have been the taxpayer’s money. So, I think some other people actually have a say in what you do, here, too.’ And he was fired the next week.”
Democracy podcasts
Talking about podcasts, the Real Democracy Now Podcast is fantastic. It is definitely one of the best things out there for practitioners and scholars working with citizen engagement.
Although broader in terms of the subjects covered, Talking Politics by David Runciman and Catherine Carr is another great option.
Techniques for mobilizing citizens to vote in elections have become highly sophisticated in large part thanks to get-out-the-vote (GOTV) research, with fascinating experimental evidence from interventions to increase turnout. Until recently, the use of these techniques has been mostly limited to electoral processes, often resorting to resource intensive tactics such as door-to-door canvassing and telemarketing campaigns. But as digital technologies such as email and SMS lower the costs for targeting and contacting individuals, the adaptation of these practices to participatory processes is becoming increasingly common. This leads to the question: how effective are GOTV-type efforts when using technology outside of the electoral realm?
One of the first (if not the first) efforts to bring together technology and GOTV techniques to non-electoral processes took place in the participatory budgeting (PB) process of the municipality of Ipatinga in Brazil in 2005. An automated system of targeted phone calls to landlines was deployed, with a recorded voice message from the mayor informing residents of the time and the location of the next PB meeting closest to them. Fast forward over a decade later, and New Yorkers can receive personalized text messages on their phones indicating the nearest PB polling location. Rather than a mere coincidence, the New York case illustrates a growing trend in participatory initiatives that – consciously or not – combine technology with traditional GOTV techniques to mobilize participation.
However, and unlike GOTV in elections, little is known about the effects of these efforts in participatory processes, the reasons for which I briefly speculated about in a previous post. We have just published a study in the British Journal of Political Science that, we hope, starts to reduce this gap between practice and knowledge. Entitled “A Get-Out-the-Vote Experiment on the World’s Largest Participatory Budgeting Vote in Brazil”, the study is co-authored by Jonathan Mellon, Fredrik M. Sjoberg and myself. The experiment was conducted in close collaboration with Rio Grande do Sul’s State Government (Brazil), which holds the world’s largest participatory budgeting process.
In the experiment, over 43,000 citizens were randomly assigned to receive email and text messages encouraging them to take part in the PB voting process. We used voting records to assess the impact of these messages on turnout and support for public investments. The turnout effect we document in the study is substantially larger than what has been found in most previous GOTV studies, and particularly those focusing on the effect of technologies like email and SMS. The increase in participation, however, did not alter which projects were selected through the PB vote: voters in the control and treatment groups shared the same preferences. In the study, we also assessed whether different message framing (e.g. intrinsic versus extrinsic) mattered. Not that much, we found, and a lottery incentive treatment had the opposite effect to what many might expect. Overall, our experiment suggests that tech-enabled GOTV approaches in participatory processes are rather promising if increasing levels of participation is one of the goals. But the “more research is needed” disclaimer, as usual, applies.
You can find the final study (gated version) here, and the pre-published (open) version here.
It’s been a while since the last post here. In compensation, it’s not been a bad year in terms of getting some research out there. First, we finally managed to publish “Civic Tech in the Global South: Assessing Technology for the Public Good.” With a foreword by Beth Noveck, the book is edited by Micah Sifry and myself, with contributions by Evangelia Berdou, Martin Belcher, Jonathan Fox, Matt Haikin, Claudia Lopes, Jonathan Mellon and Fredrik Sjoberg.
The book is comprised of one study and three field evaluations of civic tech initiatives in developing countries. The study reviews evidence on the use of twenty-three information and communication technology (ICT) platforms designed to amplify citizen voices to improve service delivery. Focusing on empirical studies of initiatives in the global south, the authors highlight both citizen uptake (yelp) and the degree to which public service providers respond to expressions of citizen voice (teeth). The first evaluation looks at U-Report in Uganda, a mobile platform that runs weekly large-scale polls with young Ugandans on a number of issues, ranging from access to education to early childhood development. The following evaluation takes a closer look at MajiVoice, an initiative that allows Kenyan citizens to report, through multiple channels, complaints with regard to water services. The third evaluation examines the case of Rio Grande do Sul’s participatory budgeting – the world’s largest participatory budgeting system – which allows citizens to participate either online or offline in defining the state’s yearly spending priorities. While the comparative study has a clear focus on the dimension of government responsiveness, the evaluations examine civic technology initiatives using five distinct dimensions, or lenses. The choice of these lenses is the result of an effort bringing together researchers and practitioners to develop an evaluation framework suitable to civic technology initiatives.
The book was a joint publication by The World Bank and Personal Democracy Press. You can download the book for free here.
Women create fewer online petitions than men — but they’re more successful
Another recent publication was a collaboration between Hollie R. Gilman, Jonathan Mellon, Fredrik Sjoberg and myself. By examining a dataset covering Change.org online petitions from 132 countries, we assess whether online petitions may help close the gap in participation and representation between women and men. Tony Saich, director of Harvard’s Ash Center for Democratic Innovation (publisher of the study), puts our research into context nicely:
The growing access to digital technologies has been considered by democratic scholars and practitioners as a unique opportunity to promote participatory governance. Yet, if the last two decades is the period in which connectivity has increased exponentially, it is also the moment in recent history that democratic growth has stalled and civic spaces have shrunk. While the full potential of “civic technologies” remains largely unfulfilled, understanding the extent to which they may further democratic goals is more pressing than ever. This is precisely the task undertaken in this original and methodologically innovative research. The authors examine online petitions which, albeit understudied, are one of the fastest growing types of political participation across the globe. Drawing from an impressive dataset of 3.9 million signers of online petitions from 132 countries, the authors assess the extent to which online participation replicates or changes the gaps commonly found in offline participation, not only with regards to who participates (and how), but also with regards to which petitions are more likely to be successful. The findings, at times counter-intuitive, provide several insights for democracy scholars and practitioners alike. The authors hope this research will contribute to the larger conversation on the need of citizen participation beyond electoral cycles, and the role that technology can play in addressing both new and persisting challenges to democratic inclusiveness.
But what do we find? Among other interesting things, we find that while women create fewer online petitions than men, they’re more successful at it! This article in the Washington Post summarizes some of our findings, and you can download the full study here.
Other studies that were recently published include:
What effect does bureaucratic responsiveness have on citizen participation? Since the 1940s, attitudinal measures of perceived efficacy have been used to explain participation. The authors develop a “calculus of participation” that incorporates objective efficacy—the extent to which an individual’s participation actually has an impact—and test the model against behavioral data from the online application Fix My Street (n = 399,364). A successful first experience using Fix My Street is associated with a 57 percent increase in the probability of an individual submitting a second report, and the experience of bureaucratic responsiveness to the first report submitted has predictive power over all future report submissions. The findings highlight the importance of responsiveness for fostering an active citizenry while demonstrating the value of incidentally collected data to examine participatory behavior at the individual level.
Do online and offline voters differ in terms of policy preferences? The growth of Internet voting in recent years has opened up new channels of participation. Whether or not political outcomes change as a consequence of new modes of voting is an open question. Here we analyze all the votes cast both offline (n = 5.7 million) and online (n = 1.3 million) and compare the actual vote choices in a public policy referendum, the world’s largest participatory budgeting process, in Rio Grande do Sul in June 2014. In addition to examining aggregate outcomes, we also conducted two surveys to better understand the demographic profiles of who chooses to vote online and offline. We find that policy preferences of online and offline voters are no different, even though our data suggest important demographic differences between offline and online voters.
We still plan to publish a few more studies this year, one looking at digitally-enabled get-out-the-vote (GOTV) efforts, and two others examining the effects of participatory governance on citizens’ willingness to pay taxes (including a fun experiment in 50 countries across all continents).
In the meantime, if you are interested in a quick summary of some of our recent research findings, this 30 minutes video of my keynote at the last TicTEC Conference in Florence should be helpful.
Voting in Rio Grande do Sul’s Participatory Budgeting (picture by Anderson Lopes)
Here are two new published papers that my colleagues Jon Mellon, Fredrik Sjoberg and myself have been working on.
The first, The Effect of Bureaucratic Responsiveness on Citizen Participation, published in Public Administration Review, is – to our knowledge – the first study to quantitatively assess at the individual level the often-assumed effect of government responsiveness on citizen engagement. It also describes an example of how the data provided through digital platforms may be leveraged to better understand participatory behavior. This is the fruit of a research collaboration with MySociety, to whom we are extremely thankful.
Below is the abstract:
What effect does bureaucratic responsiveness have on citizen participation? Since the 1940s, attitudinal measures of perceived efficacy have been used to explain participation. The authors develop a “calculus of participation” that incorporates objective efficacy—the extent to which an individual’s participation actually has an impact—and test the model against behavioral data from the online application Fix My Street (n = 399,364). A successful first experience using Fix My Street is associated with a 57 percent increase in the probability of an individual submitting a second report, and the experience of bureaucratic responsiveness to the first report submitted has predictive power over all future report submissions. The findings highlight the importance of responsiveness for fostering an active citizenry while demonstrating the value of incidentally collected data to examine participatory behavior at the individual level.
An earlier, ungated version of the paper can be found here.
The second paper, Does Online Voting Change the Outcome? Evidence from a Multi-mode Public Policy Referendum, has just been published in Electoral Studies. In an earlier JITP paper (ungated here) looking at Rio Grande do Sul State’s Participatory Budgeting – the world’s largest – we show that, when compared to offline voting, online voting tends to attract participants who are younger, male, of higher income and educational attainment, and more frequent social media users. Yet, one question remained: does the inclusion of new participants in the process with a different profile change the outcomes of the process (i.e. which projects are selected)? Below is the abstract of the paper.
Do online and offline voters differ in terms of policy preferences? The growth of Internet voting in recent years has opened up new channels of participation. Whether or not political outcomes change as a consequence of new modes of voting is an open question. Here we analyze all the votes cast both offline (n = 5.7 million) and online (n = 1.3 million) and compare the actual vote choices in a public policy referendum, the world’s largest participatory budgeting process, in Rio Grande do Sul in June 2014. In addition to examining aggregate outcomes, we also conducted two surveys to better understand the demographic profiles of who chooses to vote online and offline. We find that policy preferences of online and offline voters are no different, even though our data suggest important demographic differences between offline and online voters.
The extent to which these findings are transferable to other PB processes that combine online and offline voting remains an empirical question. In the meantime, nonetheless, these findings suggest a more nuanced view of the potential effects of digital channels as a supplementary means of engagement in participatory processes. I hope to share an ungated version of the paper in the coming days.
It’s been a while since the last post here. In compensation, it’s not been a bad year in terms of getting some research out there. First, we finally managed to publish “
