Insights on Co-Creating Collaboration That Fosters Participation and Equity

NCDD member Beth Tener recently posted the article, Collaboration That Fosters Equity, Participation, and Co-Creation, on the New Directions Collaborative website. In the article, she shares several powerful insights from a co-hosted learning exchange, which offer important reminders on co-creating collaborative spaces that are equitable and liberating. We encourage folks to check out the upcoming workshop, Working in Collaborative Ways, happening next Wednesday March 6th, which will offer skills and methods for collaborating more equitably. You can read the article in the post below and find the original on the NDC’s site here.


Collaboration That Fosters Equity, Participation, and Co-Creation

In the last couple of years in the US, we have witnessed many examples of white supremacy – how the patterns of power, domination, oppression, and separation play out. These patterns are hundreds of years old. What does it take to work and live from patterns and behaviors that embody mutual respect, dignity, equity, belonging, and being more together? I gratefully had the experience of teaming with four other facilitators* to host a learning exchange with people working on collaboration and equity, primarily in New Hampshire. The invitation was to build our collective understanding of how to create collaborative spaces centering on equity and liberation. We offered a spacious series of conversations for these experienced practitioners to share knowledge and experiences.

Here are some key ideas that surfaced from the conversations and insights from the day:

Where Do You Come From?

At the start of a meeting or gathering, it is traditional to go around and introduce ourselves with our organization and role. This gathering began instead with an invitation to reflect on where you come from, from several dimensions, and then share where you now work. People’s sharing was poetic and moving. We heard of the ancestry, places, challenges, traumas, resilience, people, and ideas that shaped them. Some people in the room I primarily knew through a work context. When I heard their stories, it made me realize how limited the lenses I had seen them through were.

This reminded me something Melinda Weekes-Laidlow said in a class I took with her on racial equity. She spoke of the importance of “locating ourselves” within the history and systems around us, saying: “the past is present in people, things, and systems of oppression. Because our histories, upbringing and socialization create the lenses by which we see the world and make sense of it, as leaders, we must become aware of the lenses by which we understand the world and the biases those lenses bring with them.” 

The metaphor of location in a system/community is helpful as that implies a vantage point, where I see and experience things in ways that differ from others in a different location.

Vision: What Does Equity Look, Feel, and Sound Like?

In these times, so much attention and focus is on what we don’t want, resisting, criticizing, and galvanizing action. In equity conversations, there is a great need to name and illuminate the patterns and statistics of inequity and the deliberately hidden histories of those oppressed. Yet, we also need to imagine a different future. adrienne marie brown, in her book Emergent Strategy, writes “How do we cultivate the muscle of radical imagination needed to dream together beyond fear? Showing Black and white people sitting at a lunch counter together was science fiction.” Using the process of 1-2-4-All, we explored the questions of What vision, or elements thereof, guide you in your work? What does equity and liberation look, feel, and sound like? What are we working toward?  We can see that it is not only some distant goal, but we can glimpse what is possible in microcosms in the present. We recognized that this looks different to different people. Here are some of the themes that were shared:

  • The experience of being oneself without being judged. Being seen and respected as a person – not needing to act or play a role.
  • In all settings (family, work, school, etc.), people experience authentic relationships where others genuinely see them and care about their well-being and growth.
  • Education institutions are about helping individuals to thrive and become fully themselves.
  • Now the level of fear in relationships, community, and society is higher than the level of love and trust. When the level of love rises higher than fear, it changes everything.
  • There is an emphasis on truth telling and seeing the world as it is, feeling what is happening, and being empathetic. We excavate and acknowledge the problematic histories that shape the present situation.
  • When those who see power in an “either/or” way experience sharing it, they see that there are other kinds of power in collaborations that are not as hierarchical. It is possible to move beyond that one lens of power.
  • Those who have a dominant identity, e.g., whites, take leadership and active roles in dismantling the racist patterns and systems.
  • We relate across identities with solidarity in many forms: accomplices, mutual lines of support, thinking partners, networks of friendship and sharing resources.
  • “Hurt people hurt people. Healed people heal people. Healed people create systems for healing.” A vision of the future is a large and varied investment of time, energy, and ways to bring about healing and restoration individually and collectively, and with the earth.

Moving from Transactional to Relational

We shared stories of what we find most challenging and most promising in our work for equity and liberation. A common dynamic is that leaders and those in positions of power may say they value equity, yet, their urgency to get action on narrowly defined outcomes can override the raising of concerns or conflict, allowing the patterns of injustice to perpetuate. It takes time to fully understand the dynamics and history that underlie inequitable situations. It takes time to build authentic relationships that are trusting enough to support fundamental change. Truly valuing equity means prioritizing the relational aspects of the work, seeing the health of that as critical beyond the success of one transaction.

*Thanks to my co-facilitators Jennifer NearCurtis Ogden, and Karen A. Spiller…and Michele Holt-Shannon for hosting. Great working with you to co-host this rich learning exchange.

On March 6th, I will be offering an on-line workshop called Working in Collaborative Ways that will offer practical methods for designing meetings and collaborative work that foster equity and participation.

NCDD Listserv Recap on Bridging People Across Divides

Bringing people together across divides is likely to be a challenge that our world will continue to face for a while, and it will be an area our field can offer some unique insight or at least a space to explore this challenge. Adrian Segar posted a thorough recap of an engaging discussion held on the NCDD Main Discussion listserv, which he shared a couple weeks back on the Conferences That Work website. Shout out to Chris Santos-Lang who initially reposted the recap! While this listserv conversation was held almost two years ago now, we still find its commentary and content to be useful. You can read the recap of this listserv discussion below and find the original version of Adrian’s post here.


Bringing People Together Across Divides

by Adrian Segar
originally posted Monday, February 4th, 2019

Note about article: A HT to Chris Santos-Lang who reposted this conversation recently and sparked me to reproduce it here.

How can we bring people together across divides?

In April 2017, I posted the following to the NCDD-DISCUSSION list. (The National Coalition for Dialogue & Deliberation [NCDD] is “a network of innovators who bring people together across divides to discuss, decide, and take action together effectively on today’s toughest issues”.)

The resulting conversation was fascinating and instructive. So I’ve taken the liberty of reproducing it here, and have added links when possible to the participants. I hope you find it a valuable dialog on the important issue of bringing people together across divides.

Adrian Segar: It’s an advertisement and carefully staged, but I wonder if there are lessons for NCDD folks in the largely positive response to this recent Heineken ad. –

Deb Blakeslee: I loved seeing two people get to know each other quickly before tackling a subject. I don’t see any of the presented issues being discussed during the participant’s time together, so see neither “left” nor “right” changed views. The issue they worked on was constructing a bar and participating in a get-to-know-you exercise.

“Right” viewers may have changed their willingness to discuss their viewpoint with someone on the “other” side, but we can’t assume they were any less willing to discuss differences before being invited to participate in this filming.

After their joint beer, the opponents may keep their original beliefs, although now appreciate someone with an opposing belief.

Maybe our differences continue because no one invites us to discuss issues and we don’t have public places to discuss and work on them outside of establishments selling products. –

Chris Santos-Lang: Ouch! Yes, there is a lesson in the largely positive response to this advertisement. The general public is not offended by the suggestion that bridging the divide is simple.

For those of us who actually try to address the divide, this can feel like discovering that the Matrix is real–there are few allies to be found because so many people are lost in fantasy.

But that lesson can be misleading. Fantasy can’t last forever. When the world actually collapses, the public response to this advertisement will change. At that point, people will see Heineken as an intoxicant. Cigarette ads used to get positive responses too, but don’t anymore.

Today I enjoyed the pleasure of playing with a three-year-old. Fantasy. Fantasy. There is no point at which people fully escape the instinct to fantasize or the instinct to honor the fantasies of those we love. Reality does force itself upon us from time to time–but not typically at times when we are likely to formulate a response to a Heineken ad. –

John Backman: I’m not seeing this as fantasy. It includes echoes of interactions I’ve had or seen myself. I would say that it doesn’t represent the full range of possible outcomes for such conversations: no one walked out on their bar-building partner, for instance, and there were no heated words. Of course, it wouldn’t include those things: at bottom it’s an ad. Perhaps its value is to get people thinking about the possibility of dialogue—people who’ve never even considered it before. –

Linda Ellinor: I was disturbed that there was no dialogue. Before the beer and the bar segment, there were only statements of belief and projections onto the ‘other’. Very sad that they used beer and a bar to seduce us into thinking that the divide could be crossed in that way. If there was anything positive about this ad it was that they were able to portray well several real divides (naming it publicly is a first step towards moving into it and past it) and that people had the capacity and willingness to form relationships even though the divides still exist. We can hope that in their willingness to form relationships that might last, that they could eventually dialogue about their differences.

It will take more than beer, however!! –

Cynthia Kurtz: Be careful about discounting fantasy. It’s one of the ways children and adults deal with reality. Yes, fantasy can be used to deny reality, but it can equally well be used to cope with reality by playing with its elements and making sense of it. When you see a child playing with fantasies, you are quite often seeing a child dealing with stark frightening reality in an oblique but much needed way.

The key to using fantasy to face rather than avoid reality is multiplicity, which is why children will tell the same story dozens of times, with slight variations, to explore a very real danger or concern. For narrative sensemaking to work, there can never be only one story. We’ve forgotten this function of fantasy because Disney and other cultural appropriators have unified and sanitized some of the deep and dangerous stories with which we used to make sense of reality. But fantasy is still a useful mechanism for coping with reality, and there are ways to help people use fantasy to face difficult problems, get new ideas, come together, and thrive. –

Peggy Holman: To build on what Cynthia is saying, fantasy, or dreaming, is also how we envision a desirable future. In fact, it’s essential for imagining what we aspire to.

The social science behind Appreciative Inquiry points to the role that aspirations play in moving towards what we can imagine. In fact, it can be a matter of live and death. Social scientist Fred Polak, author The Image of the Future (1973), found that cultures die when they cease to have a positive image of their own future: “As long as a society’s image is positive and flourishing, the flower of culture is in full bloom. Once the image begins to decay and lose its vitality, however, the culture does not long survive.”

More recently, Gervase Bushe’s research on generative images found transformative change involves embracing generative images, like “sustainable development”.

Generative discourse matters. So kudos to activities that help us imagine a better world. –

Chris Santos-Lang: I agree with Cynthia and Peggy that fantasy is a tricky topic. To be anti-fantasy is to be anti-human. And yet, to be anti-reality is also to be anti-human. If we believe fantasy should have non-trivial limits, then we need to do the work of specifying those limits.

I also agree with John that it is kind-of-encouraging to see that Pepsi and Heineken bother to address the divide at all. What makes me say “Ouch!” is the uncritical public response to it.

To me, the good situation would be that the ad starts a conversation which makes a constructive difference. I assume that was what Adrian had in mind (and I do appreciate his raising the issue, even if I say “Ouch!”). Unfortunately, the following more public response (which does call-out the fantasy) seems too angry to be constructive.

Honestly, I find it difficult to be surprised that fantasy did not inspire a constructive conversation. The only experiences we share are those of reality, so reality must be the basis of our common language. In public deliberation to solve communal problems, I think we should privilege science (when available) over fantasy. I hope no one interprets that as discrimination, because I do think there are other contexts in which science should not be privileged (e.g. generative, instead of comparative).

There is a problem when people drag the communal conversation into fantasy because they can’t (or don’t want to) learn the science. Three-year-olds who do this face something at least as violent as being forced to go to bed. We expect the conflict to be different among adults. In modern democracies, we even insist that adults who don’t do the science nonetheless have a duty to vote…

Mere voting or empathy will not satisfy me when I bring scientific evidence to a disagreement. I cannot be convinced that truth changes just because I love you, or because you outnumber me. Call me stubborn and unfeeling, if you must, but I don’t think I am alone in this, so I don’t think it would be helpful to dismiss this view. –

Ken Homer: We should probably not attempt too deep of an examination of a beer advertisement lest we discover that its motives are at root, capitalistic – surprise!

On the other hand the message – as I interpret it – demonstrates a valuable lesson. An important prerequisite to exploring differences of opinions/ideologies, is making sure that we have humanized and legitimized every person holding those opinions. In this ad, I see a brilliant (if truncated) example – for those of you who know him – of Humberto Matujrana’s definition of love; which is granting legitimacy to the other.

True, we did not see where the conversations went after the beer was opened. I don’t think we need to, that, for me at least, is beside the point. What struck me was how the set up of:

  • needing to collaborate while building something concrete
  • getting to know the other person in their own words (the 5 adjectives)
  • appreciation by the other person for positive qualities they see in me

– were all vital building blocks. Once that foundation of connection between two people was in place, it allowed for a different kind of conversation to emerge even though the participants have opposing ideological stances.

The Heineken ad, along with this one from TV2 in Denmark on All That We Share, show that when we humanize the people we have been conditioned to think of as “other”, we are in a much better place to enlarge our collective options, than if we keep thinking of people as fixed sets of characteristics or as believers in this or that system that we personally find abhorrent. They also show a vastly different approach between European and American commercials! [quote continues after video]

We are all of us, far more complex, nuanced, mysterious and extraordinary than any model or theory. From where I stand, it seems pretty clear that there are very few thoughts that are easily and quickly shared with others that produce an immediate resonance. On the other hand, people very easily and quickly share emotions. It is instinctual (unless life has conditioned it out of us) to feel joy when we see it being expressed by those around us – even if it comes from another species – think the joy we get when our pets are excited to see us. Likewise with sorrow or fear.

My experience as a facilitator is that when we focus on creating the conditions to feel empathy and kindness and friendship towards people, we get a lot farther in opening people to work with diverse and even conflicting viewpoints than we will if we are focusing solely on changing minds. In the Heineken ad, this seems quite clearly shown. The people who stayed for a beer were not sitting down with someone who represented a threat to their ideological position. They were sitting down with someone they had come to respect as worth listening to. And that is something that in my book, is worth paying attention to.

I am aware that what I am pointing to regarding creating the conditions for engagement is anecdotal and does not rise to the level of peer-reviewed science. I invite anyone who doubts that this approach is effective to engage in experiments to prove or disprove the hypothesis. Perhaps working together, we can create a science of collaboration through conversation? –

Tom Atlee: Here’s a bit of how and why Heineken made the ad, from Fast Company magazine.

Chris Santos-Lang: Thanks, Tom! That’s another “Ouch!” because the ad is based on the techniques of conflict resolution experts. That’s right, instead of telling people that disputes which can be resolved through scientific test ought to be resolved through scientific test, conflict resolution experts are telling Heineken (and the world) that these disputes should be resolved through empathy. I’m not suggesting that empathy is not part of the solution, but it’ the easy part–not the actual bottleneck.

I think this is a case of “When all you’ve got is a hammer, everything looks like a nail,” and so-called conflict resolution experts having little more than empathy in their toolbox. –

Rosa Zubizaretta: Ken, thank you for a thought-provoking post… indeed, “we are all of us, far more complex, nuanced, mysterious and extraordinary than any model or theory.” your evocative words strongly remind me of one of my teachers… while he may not be so well-known in this community, many of us in the Focusing world are mourning the passing of Dr. Eugene Gendlin, philosopher, psychologist, and extraordinary listener…

As to the connection with this topic… Chris, I’m curious about what you mean, when you say “science”… do you mean mainly the “hard sciences”, such as physics and chemistry?

reason I’m asking, is that it seems that there is a lot of research recently in the social sciences and the human sciences, about such things as confirmation bias — what are the conditions under which people are willing to even consider information that differs from their current belief systems. And so I’m curious as to whether you would consider such research as “science”…

There’s also been a tremendous amount of scientific research in the last 10 years especially, on the subject of empathy, including its role in cognition… so I am not understanding the contrast between “empathy” and “science” as two non-overlapping entities.

**

But back to some points of agreement… yes, I see the exploration of “reality” (as in, what are our current conditions) as important as the exploration of “fantasy” (what do we want to create). Holding both is key to creative tension, a concept originally formulated by Robert Fritz and later popularized by Peter Senge.

Some eminent scientist have maintained that creativity is also involved in science, though that’s not how we are usually taught to think of as science… and, maybe more to the point here, creativity is key for generating possibilities and new understandings, especially in public policy situations where as much as we might long for it, there is no clear “one right answer” that satisfies everyone’s initial positions.

**

To come around full circle: the human process of creating new meanings and new understandings was Gendlin’s philosophical interest, which led him to psychology and to Carl Roger’s work at the University of Chicago. Many people are aware of Carl Rogers as the “founder of humanistic psychology”; few are aware that Rogers had a deep and abiding respect for science, and was the first to break the taboo against “intruding on the sacrosanct process of therapy” in order to place tape recorders in the therapy room (with consent from all involved.)

Thus Rogers was able to conduct research by analyzing a huge number of transcripts of therapy sessions; meanwhile Eugen Gendlin had become Carl Roger’s research director. For anyone interested in the kind of listening that supports the creation of new meaning (whether or not you are a therapist), I am including two somewhat technical resources below, along with some more popular resources. –

Carolyn Caywood: I share Chris’ position that facts established though the application of the scientific method to evidence ought not to be evaluated by popularity polls. However, I think there is a role for empathy-building in laying the groundwork for, on the science side learning why a person is resistant to an inconvenient truth, and on the denial side creating trust that the opposing side isn’t manufacturing false facts for an ulterior motive. An uninformed opinion is not equally valuable as an informed judgment, but the people within whose brains those opinions and judgments reside are of equal worth. So helping them communicate makes sense.

I have participated as a book in a Human Library. It was interesting and rather fun. It confirmed for me Harvey Milk’s urging everyone to be out so that people would understand that yes, they did know someone who would be affected by a proposed law. The tricky part is to keep it from becoming a judgment on a different person’s worth as a human being. I’m not sure the ad got that right. I was more impressed that they were building something together. That is not always possible, and it can create new conflicts, but it is also an excellent way to get past bias.

This has been an interesting discussion. I had not seen any of the advertisements before. –

Chris Santos-Lang: Rosa asked what I meant by “science” as a tool of conflict resolution distinct from empathy. Carolyn phrased it well.

When I wrote “disputes which can be resolved through scientific test ought to be resolved through scientific test” I did not mean that we ought to use psychology to figure-out how to make our opponents’ minds more pliable. I meant that experiments can tell us whether cigarettes cause cancer, or whether human activity is causing the climate to change, or whether the only value women bring to a society is to birth children, or whether gender identify necessarily aligns with development of sexual organs.

A conflict resolution expert who doesn’t know how to design and manage such experiments would be missing something very important from his/her toolbox. Disagreements on these issues are resolved if the science-deniers are busy trying to do better science.

Carolyn suggested that the science-supporter can use empathy to discover why the science-denier instead continues to resist, but then what? The bottleneck is not our inability to see the real pain that science-deniers are suffering–the bottleneck is that we cannot allow that pain to sway our beliefs about the science. The real pain will never go away–there will always be pain–so we ultimately have to say, “Too bad for you, but that doesn’t give you any right to deny the science.”

I am not saying that pain should be ignored, but it shouldn’t be attached to science like earmarks to a bill. There are limits to whom gets to be part of any conversation, and unwillingness to preserve the integrity of social epistemic practices puts one on the outside of a natural limit. –

Linda Ellinor: I was amazed that it was unscripted!! That was quite something to hear the back story. Thanks, Tom. –

Miles Fidelman: Isn’t that how it usually works? When forced to work together, and get to know each other, barriers tend to drop – particularly at the end of the day when it’s time for a beer.

Personally, I thought the ad was brilliant. –

Carolyn Caywood: What I’ve learned from moderating National Issues Forum deliberations is to probe for what each person values that underlie their positions because until those are out in the open the conversation cannot move forward. Each individual who denies climate change has his or her own particular concerns.

Some I’ve heard are that it will be used to justify more government intrusion into the individual’s freedom; that it will mean giving up the comforts of modern civilization and returning to a spartan 19th century way of life; that it threatens the person’s job. That allows us to talk about how we might respond to climate change in ways that minimize nanny government or maintain the important aspects of modern life or create new jobs and help workers transition. And the NIF emphasis on acknowledging tradeoffs and recognizing who does not benefit allows us to plan ways to address the pain of change.

I’m not saying that everyone can be brought into a productive conversation this way. But I know from bitter experience that saying “it is a scientific fact” does not get work. I wish it did. –

Bruce Waltuck: Thank you, Ken, for your wonderful comments. It seems all too easy and common these days to vilify and disregard those who hold significantly different values than we do. As we use the instant one-to-many communication of Facebook or Twitter, we amplify difference as much as we do similarity. Beliefs and intentions built on falsehood and fear are reinforced as much as those informed by fact and science.

Since the Brexit vote, we have seen the consequences of our infatuation with the internet, social media, and those posing as legitimate sources of knowledge. We have significant numbers of citizens who seem unwilling or unable to be in respectful dialogue. Unwilling or unable to learn, unlearn, and relearn.

And so. . . what happens when we break the rules of civil discourse? When conversation is no longer able to influence people’s learning, understanding, beliefs, and action?

And if. . . we no longer have a way through communicated language to create common meaning sufficient to coordinate action together, what can catalyze new sense-making, new shared meaning, and coordinated action towards a shared purpose?

Research into the dynamics of complex human systems suggests an answer. We have tumbled from the presumed stability of the status quo, into a time and space of chaos. We know that simply saying “you’re wrong” or “why can’t you see what I see the way I see it?” Isn’t going to work. We’ve seen the power of a dominant new narrative to dramatically change minds and behavior.

And. . . Our narratives come from our experience. Even as we retreat from the space of civil discourse, it is experience that formed our knowledge, understanding, values, and intentions. It is experience that may catalyze new shared meaning, and make possible new dialogue and coordinated action.

My concern is that we will not collectively choose to walk into the room and build an Ikea bar together with those holding views very different from our own. My concern is that we may only change our thinking and behavior in the wake of a catastrophic event we all experience. One, perhaps, in which many may suffer. I hope we will choose to walk into the room with An Other.

I hope we will choose to experience collaboration, catalyze new meaning, and engage in dialogue for new possibility. Yet hope is not probability. –

Terry Steichen: Here’s another perspective (and it seems to make good sense, at least to me). –

Leilani Raashida Henry: Thanks for posting Terry. This makes sense to me as well. Powerful response. –

Millicent Allenby: Yes, Thank you! I agree. I couldn’t quite put my finger on what made the video feel so creepy, even as I liked it! –

Carolyn Caywood: Today’s Pearls before Swine comic strip seems to be a comment on the ad. –

Karen Lest: I appreciate the reality check on the feeling of “See! It is possible to talk across the divide!” I am not quite ready to trash to whole idea though.

Yes, Heineken picked the easiest hot-button issues and people to represent each side in a sensational kind of way. The fact of the matter is that people do exist who have either ill-informed ideas or just plain mean-spirited attitudes toward those who differ from them. We have to find some way to co-exist them too, not just ones who have ideas or attitudes we like. If this simplistic approach gets someone to consider that a trans woman (for example) might be a human being worth getting to know then that is something. The alternative as I see it is to pretend that people with bad (from my point of view) ideas or attitudes don’t exist, which is silly. Or to try to legislate or shame them out of existence, which is scary. I vote for reaching out as many times as it takes. –

Stuart Miles-Mclean: Excellent. Thanks for sharing. –

Chris Santos-Lang: I really appreciate Karen’s perspective here. Even though I think it will never work, I second the motion to reach out as many times as it takes. I am not suggesting that science should never overrule people the way parents overrule a three-year-old. I just think the story shouldn’t end there. Our commitment to each other should go beyond the settling of any particular dispute, and that commitment needs to include a commitment to achieve mutual respect (eventually) no matter how impossible.

Suppose you could ask any test of my commitment to achieve respect for you–not just drinking a Heineken with you–what would it be? –

You can find the original version of this post at www.conferencesthatwork.com/index.php/connection-2/2019/02/bringing-people-together-across-divides/.

Listen to Confab Recording on All-America City Awards

Last week we held our first co-hosted Confab call of 2019 with The National Civic League, who shared more about the All-America City Awards! We were joined by 35 participants to learn more about this prestigious award and requirements for how a city can be eligible to win. This was a particularly timely call, as applications for the 2019 AAC Awards are being accepted until March 6th. That deadline is approaching quickly so we encourage you to listen to the recording to learn more, share this announcement with your networks, and consider organizing your city to apply!

On the call, we were joined by NCL’s Program Director Rebecca Trout and two representatives, Jordan Moore of Las Vegas, NV and Renae Madison of Decatur, GA -both from previous award-winning All-America Cities. Over 500 cities have been awarded the All-America City Award over the last 70 years. Every year, NCL awards the cities who are leveraging innovative civic engagement practices in order to create change on the local level. The focus of this year’s theme is on, “creating healthy communities through inclusive civic engagement” and the award will be given to the cities with projects that promote more equitable health practices and better overall health in the community. Click here to learn more about the award, resources, and where to apply.

The call was an opportunity to hear directly from past recipients of the award and how it has impacted each of their communities. Both shared the projects their cities highlighted for the award, the preparation required, how their teams coordinated logistics, and the overall deep engagement required with each community throughout the whole experience. Jordan, who works for the City of Las Vegas, shared with us the experience of applying for the AAC award and how this process has led to a greater feeling of pride in the city and increased draw for new residents and businesses. We also heard from Renae who works for the City of Decatur and how the award process was a great time for the community to build deeper relationships with each other and with other cities passionate about engaging their communities. The award and the accompanying conference (where the award is announced) work to elevate the powerful community engagement work going on across the country and celebrate those cities best in service to their communities.

We were live tweeting during the call and here are some of our favorite quotes from the Confab:

  • NCL is looking for the cities with programs that are innovative and working to address the real challenges in their city.
  • One thing that surprised me was how welcoming and open everyone was, they didn’t treat it as a competition… communities were so open to sharing and exchanging what works, what was challenging
  • [The AAC awards] is a time to celebrate and connect with other communities doing similar work and it’s an opportunity to learn from different communities.
  • This award attracts new citizens and new businesses. Because Vegas has a reputation for not being a place to live, this [award] helps show that it is a liveable city.
  • This process [of applying for the AAC Award] is unlike any award I’ve ever seen. The amount of transparency and the engagement needed was a lot, and was so worth it.

Confab bubble image

We want to thank our friends at the National Civic League for co-hosting this call with us! Thank you to Rebecca, Jordan, Renae, and all the Confab participants for contributing to this conversation! We recorded the whole presentation in case you weren’t able to join us, which you can access by clicking here. To learn more about NCDD’s Confab Calls and hear recordings of others, visit www.ncdd.org/events/confabs.

Finally, we love holding these events and we want to continue to elevate the work of our field with Confab Calls and Tech Tuesdays. It is through your generous contributions to NCDD that we can keep doing this work! That’s why we want to encourage you to support NCDD by making a donation or becoming an NCDD member today (you can also renew your membership by clicking here). Thank you!

Creating Visuals that Inspire Real-Time Conversation

We are thrilled to share the following piece written by Lydia Hooper on the powerful way that graphic recordings can both capture a conversation in real time, and as folks saw first hand at NCDD2018, can be a motivator of conversation as well. We were fortunate to work with Lydia during the 8th National Conference on Dialogue & Deliberation in Downtown Denver this last November (view her work here!) and she helped create and facilitate an interactive graphic recording project over the course of the three days. She describes it more in the post below…


By Lydia Hooper

How many conversations have you had this week about something you saw, on TV or happening in front if you? Vision is the primary way we sense and experience our world, and we are social beings who process information with others. We can easily leverage these tendencies if we want to inspire specific conversations in specific moments.

The conventional way of doing so is using presentation slides or videos to introduce or explain important topics. These visual forms, however, emphasize what is important from the perspective of the presenter. They do not necessarily offer opportunities to capture what a larger group of people thinks or feels.

Visuals that can break this norm are known as graphic recordings. Graphic recordings are visuals that capture conversation as it is happening in real time. By doing so they are able to help us literally see what is being said and thereby process this information in different ways.

There is a third way that can ensure both that many people are able to collectively create a meaningful visual and that the meaning is specifically tied to a clear objective. These visuals, which do not yet have a single term associated with them, are typically templates that evolve as the result of participation. Creating them requires little technology nor aesthetic skills, but it does require use of a thoughtful design process.

I recently had the pleasure of creating a visual of this type for the 2018 National Coalition for Dialogue and Deliberation conference. Here are the basic stages of design, their main elements, and how I experienced them for this project in particular.

  1. Empathize. There are two sides of this coin, both of which are important for planning appropriately. First, think about the audience or group the visual will engage: What kind of support do they need to think, feel, and/or act in ways that help them reach their individual goals? Now, consider the conveners’ or facilitators’ needs: What would help them reach collective goals, whether those be to build relations or to accomplish tasks? For this example, conference organizers were quickly able to articulate their desire to deepen conversation related to their partnership with the White Privilege Symposium. After some discussion they also identified that attendees may have a need to extend dialogue about related topics beyond individual sessions and contribute ideas perhaps anonymously.
  2. Create. A clear understanding of goals and needs is what informs what the visual will look like and how participants will engage with it. At this stage, collaborators work to develop main themes or questions as well as what specific words would be best to use. The purpose of this stage is to design a template that is incredibly clear and that invites active engagement. Conference organizers used a basic sketch of this template to solicit feedback from key stakeholders, in which is crucial for ensuring these purposes are fulfilled. Then I created the visual on a very large (four by eight foot) piece of paper that we planned to place in a highly visible location.
  3. Engage. During the previous stage decisions were made about how exactly ideas will be shared. These decisions will determine to what extent the visual will or will not require any degree of facilitation. In this case, we’d decided on a mix of both: attendees would be able to mark different options with stickers on their own and I would engage those who visited me during the showcase and capture those conversations on the template as well. I appreciated this approach because it allowed attendees to get a quick “big picture” idea of their fellow attendees perspectives and it also allowed them to learn from the individual insights that were captured. In my experience, this stage, like the previous one, is somewhat experimental, especially since some people will test the limits of any creative license you give them while others will be confused or even paralyzed by such an interruption in group norms.

The key thing to keep in mind for these visuals is that, unlike other visuals perhaps, the product or outcome matters less than the fact that group members are being offered an opportunity to participate in a shared experience and to collectively make meaning. Because they are nontraditional, these visuals also provide space for intentional conversations to occur in unexpected ways.

In the co-creation of this example visual, NCDD conference attendees made it abundantly clear how they feel power and privilege impacts them, their work, and the field. They reflected on familiar ideas, posed new questions, and, if nothing else, were heard.

Lydia Hooper is a creative who collaborates to communicate about complexity and create culture change. She is the creator of the 40 day listening challenge. To learn more and download her free ebook Using Visuals to Support Collaborative Work, please visit www.lydiahooper.com.

Reminder to Join This Week’s Confab with Nat’l Civic League

Last week, we announced that NCDD has teamed up with the National Civic League to offer the next exciting Confab call, happening later this week! Join us, Wednesday, February 13th at 3-4pm Eastern/12-1pm Pacific, as we discuss the upcoming All-America City Award and share tips for winning this prestigious award. This free call will offer space to learn more about the award, hear from past awardees, and ask questions. The award deadline is March 6th, so make sure you take advantage of this opportunity and register today to secure your spot on the call!

Since 1949, the National Civic League has recognized and celebrated the best in American civic innovation with the All-America City Award. The Award, bestowed yearly on 10 communities (more than 500 in all) recognizes the work of communities in using inclusive civic engagement to address critical issues and create stronger connections among residents, businesses and nonprofit and government leaders. The 2019 All-America City theme is “Creating Healthy Communities Through Inclusive Civic Engagement”. The 2019 All-America City Award is focused on celebrating examples of civic engagement practices that advance health equity in local communities.

Representatives from the award-winning cities, Las Vegas, NV and Decatur, GA will join us on the call to speak about their experiences winning the All-America City Award in 2018. Las Vegas was recognized as an All-America City because they provide residents, stakeholders, staff and elected officials with a collective vision for a future of income equality and economic mobility, building programs and services that remove barriers and address challenges faced by their most vulnerable youth. Decatur, GA was recognized as a 2018 All-America City for its commitment to civic engagement. Through their projects, Decatur showed that it is actively seeking to build an equitable and inclusive experience for its residents and visitors, focusing on racially-just community policing and building diverse and affordable housing.

Don’t miss out – register for our call today!

About NCDD’s Confab Calls

Confab bubble imageNCDD’s Confab Calls are opportunities for members (and potential members) of NCDD to talk with and hear from innovators in our field about the work they’re doing and to connect with fellow members around shared interests. Membership in NCDD is encouraged but not required for participation. Confabs are free and open to all. Register today if you’d like to join us!

Announcing Co-Hosted Confab Call with Nat’l Civic League!

We are thrilled to announce that NCDD has teamed up with the National Civic League to offer the next exciting Confab call happening in February! Join us, February 13th at 3-4pm Eastern/12-1pm Pacific, as we discuss the upcoming All-America City Award and share tips for winning this prestigious award. This free call will offer space to learn more about the award, hear from past awardees, and ask questions. The award deadline is March 6th, so make sure you take advantage of this opportunity and register today to secure your spot on the call!

Since 1949, the National Civic League has recognized and celebrated the best in American civic innovation with the All-America City Award. The Award, bestowed yearly on 10 communities (more than 500 in all) recognizes the work of communities in using inclusive civic engagement to address critical issues and create stronger connections among residents, businesses and nonprofit and government leaders. The 2019 All-America City theme is “Creating Healthy Communities Through Inclusive Civic Engagement”. The 2019 All-America City Award is focused on celebrating examples of civic engagement practices that advance health equity in local communities.

Representatives from the award-winning cities, Las Vegas, NV and Decatur, GA will join us on the call to speak about their experiences winning the All-America City Award in 2018. Las Vegas was recognized as an All-America City because they provide residents, stakeholders, staff and elected officials with a collective vision for a future of income equality and economic mobility, building programs and services that remove barriers and address challenges faced by their most vulnerable youth. Decatur, GA was recognized as a 2018 All-America City for its commitment to civic engagement. Through their projects, Decatur showed that it is actively seeking to build an equitable and inclusive experience for its residents and visitors, focusing on racially-just community policing and building diverse and affordable housing.

Don’t miss out – register for our call today!

About NCDD’s Confab Calls

Confab bubble imageNCDD’s Confab Calls are opportunities for members (and potential members) of NCDD to talk with and hear from innovators in our field about the work they’re doing and to connect with fellow members around shared interests. Membership in NCDD is encouraged but not required for participation. Confabs are free and open to all. Register today if you’d like to join us!

NCL Offers Free National Civic Review to NCDD Members!

As part of our new partnership with NCDD member org, The National Civic League, we are thrilled to announce that NCDD members will now have free access to the digital version of NCL’s National Civic Review! NCL is one of the longest running organizations in the dialogue, deliberation, and engagement world – celebrating their 125th year! This esteemed quarterly journal offers insights and examples on civic engagement and deliberative governance from around the country. We strongly encourage our members to check out this great resource and there is an open invite for NCDD members to contribute to the NCR! You can read about NCR in the post below and find it on NCL’s site here.


National Civic Review: Winter 2019 – 125th Anniversary Edition — Access Code: NCDD19

The focus of this edition is the capacity of communities to address difficult challenges by tapping the potential of an engaged public. Whether it is a “wicked problem” such as gentrification or an effort to improve local health outcomes, towns, cities and regions with ample “civic capital” find ways of bringing together diverse groups of associations and individuals in collaborative, community improvement initiatives.

To access this edition, go to the table of contents where you will be prompted to enter your unique access code: NCDD19

One of the Nation’s Oldest and Most Respected Journals of Civic Affairs
Its cases studies, reports, interviews and essays help communities learn about the latest developments in collaborative problem-solving, civic engagement, local government innovation and democratic governance. Some of the country’s leading doers and thinkers have contributed articles to this invaluable resource for elected officials, public managers, nonprofit leaders, grassroots activists, and public administration scholars seeking to make America’s communities more inclusive, participatory, innovative and successful.

Don’t Miss the Confab Recording with Senator Unger!

Last week, we had a fantastic Confab call featuring Senator Unger who discussed how he engaged with his community during his recent campaign and how that ultimately lead to his re-election. If you weren’t able to join the call, never fear, we recorded the whole event and you can listen to it here!

On the call, Senator Unger shared how he focused on the community during his recent re-election campaign against a well-funded opponent who utilized negative attack tactics. Unger, instead of retaliating these attacks, stayed engaged with the community by asking them what they needed and explored with the community their solution recommendations. The senator emphasized the need to engage with community in a relational way, seeing peoples’ humanity and valuing their unique contributions, as opposed to a transactional, de-personalized way. Unger is part of the National Issues Forums Institute board and utilized the NIF discussion guides to explore community needs, perspectives, and values. He held various deliberative dialogue forums with the community, and even the debates were designed in a more deliberative manner.

It was incredibly inspiring to hear an elected official engage the community the way he did and bring in these D&D practices.  Here are some of our favorite quotes during the Confab:

  • During debates when my opponent would attack me on positions and issues…. and then the solutions the community had come up with, he wasn’t only attacking me, he was attacking the community because they had come up with these solutions deliberatively.
  • I used the NIF guides to guide the discussions, but mostly what I did was sit down and ask the basic questions – “what’s bothering you?”, “how does this problem affect you and your family?”, “what should we do about it?”.
  • Many assume that when you’re an elected official you have to have a five-point plan or plan of action (and many elected officials feel compelled to have one), but instead I asked [the community] “what do you think we should do about it?” and look at both the negative and the positives of a proposal.
  • I wanted to make it a campaign focused in on community empowerment. Where so often elected officials and political systems treat people like objects, they do things TO people. Or treat people like RECIPIENTS, like it’s transactional, “I get your vote, I do something for you”.
  • But what I wanted to do is to change the dynamic, to not treat people like objects or recipients, but instead treat people like resources, empower them, “What can we do together? What can I do WITH you?” This attitude shift was a game-changer.
  • If you look at why Americans are so angry, Americans feel like they don’t have control of their life anymore, they don’t have control over how to help their families or their communities, they feel the situation is out of their control… By working with people and doing things with people versus TO or FOR, you give people agency and you address that anger by giving people control over their life.
  • The moral of the story [of the Wizard of Oz] is the group had everything they needed, but they needed to come together to get it it was collectively when they came together and took this journey to demand these things that they discovered they already had these things in themselves.
  • As an elected official, if we look at people we serve as part of that journey, we all have different talents and roles, but collectively we come together, we discover those and we enhance and help each other – that’s the ultimate aspect of community capacity building and empowerment, and that’s where deliberative dialogue is an essential component, that will allow that to happen.

We recorded the whole presentation in case you weren’t able to join us, which you can access on the archives page by clicking here. Access to the archives is a benefit of being an NCDD member, so make sure your membership is up-to-date (or click here to join).

Confab bubble image

We want to thank Senator Unger and all the Confab participants for contributing to this informative conversation! To learn more about NCDD’s Confab Calls and hear recordings of others, visit www.ncdd.org/events/confabs.

Finally, we love holding these events and we want to continue to elevate the work of our field with Confab Calls and Tech Tuesdays. It is through your generous contributions to NCDD that we can keep doing this work! That’s why we want to encourage you to support NCDD by making a donation or becoming an NCDD member today (you can also renew your membership by clicking here). Thank you!

Featured D&D Story: KRIA The Icelandic Constitution Archives

Today we’d like to feature a great example of dialogue and deliberation in action, KRIA The Icelandic Constitution Archives. This mini case study was submitted by Eileen Jerrett via NCDD’s Dialogue Storytelling Tool. Do you have a dialogue story that our network could learn from? Add your dialogue story today!


ShareYourStory-sidebarimageTitle of Project:
KRIA The Icelandic Constitution Archives

Description:
At the end of September, Build Up joined constitutional and legal scholars, government ministers, and democratic activists from around the world at the conference on Democratic Constitutional Design (DCD) at the University of Iceland hosted by EDDA Research Center in Reykjavik. We presented a tool, in partnership with the Center for Democratic Constitutional Design (CDCD) and the University of Washington, to support the continued process of constitutional reform in Iceland.

Iceland may seem like a strange destination, possibly far from the characteristics we’ve come to expect for peacebuilding processes. Build Up staff collectively have decades of experience supporting efforts by peacebuilders all around the world, but mostly in non-Western and global South conflict contexts. We don’t think Iceland sees itself as a conflict or post-conflict country — but as we learned more about Iceland’s citizen-driven constitutional reform process, we recognized that what Icelanders are doing around their constitution process is relevant to all of us.

We came to know this process in 2014 at our first Build Peace conference at MIT in Boston, where Eileen Jerrett presented her documentary Blueberry Soup, a beautiful film that introduced all of us to Iceland’s remarkable constitutional reform process.

Being able to amplify and broaden participation in peacebuilding processes, which often times including constitution making, is critical. Build Up feels there is a lot to learn from the organic process that Icelanders have gone through and continue to pursue in the aftermath of their 2008 economic crash.

The entire history of this process, including crowd-sourced inputs from common citizens and the innovative process employed by its authors… are in danger of being lost.

We are profoundly moved by Icelanders efforts to re-imagine their constitution, by truly making it a people driven social contract. Too often, the legalistic and technical complexities of a modern constitution makes it inaccessible to the people it’s intended to protect; it’s not a government’s document, it’s a people’s document. At the DCD conference, there were some wonderfully provocative discussions on a variety of forms of engaging and convening people, both online and offline — whether through new forms of digitally connected conversations and crowd-sourcing, or mini-publics and deliberative processes.

At this point, the core drafting process of the proposed Icelandic constitution is complete. The Icelandic people approved the draft Constitution in a non-binding referendum in 2012, but a filibuster by the opposition party prevented it from being voted on by the Parliament in that year and it has been stalled ever since. There are a number of political parties that remain committed to the passage of draft Constitution, however, and citizen’s groups have worked hard to keep the issue of citizen-centered constitutional reform on the national agenda.

What’s at risk in this process is more than just the success or failure of a unique and forward-thinking citizen-driven constitution. Writing a constitution is a society’s statement of values and purpose. Imagine it as the core social and legal contract that holds a nation together. This would be the backbone of stewardship of public resources, spaces, rights, and laws, should the constitution, or even parts of it, be enacted.

Yet, the new draft of the Icelandic constitution faces other dire problems through this stagnation. Over a decade’s worth of documentation critical to the reform process, including interviews, drafting notes, analysis, films, photos, and other electronic and physical evidence remains scattered across the island on the computers and in the homes of many who participated. The entire history of this process, including crowd-sourced inputs from common citizens and the innovative process employed by its authors in drafting the reformed constitution are not easily accessible to Icelanders, and are in danger of being lost. The memory of the process, of what mattered to Icelanders in their difficult four-year struggle after the 2008 economic crisis, is in danger of fading away.

Given the resistance by some of the political elite to put that people-driven constitutional reform process behind them, losing this history could ultimately close the door on a process that still shows signs of life.

In collaboration with the Icelandic Constitutional Society, the CDCD, and the University of Washington, Build Up envisioned a portal to access an archive of the history. A well designed and well presented interactive analysis of events important to the constitutional process could help Icelanders stay connected to its relevance.

Through an ongoing process of input from Icelandic stakeholders, Build Up worked closely with Eileen Jerrett (CDCD) and Cricket Keating (University of Washington) to develop a portal prototype— a proof-of-concept that gives us an idea of what’s possible when it comes to preserving the history and telling the story of an active constitutional reform process.

Our initial presentation of the tool was met with overwhelming positivity. There is clearly a strong desire for this kind of resource, not only by those central to the Icelandic process but many conference participants from around the world were equally excited about having access to this important process and its history.

Build Up will continue to support this important process. Following the conference, we are now working with CDCD and the Icelandic Constitution Society to bring more Icelanders on board. While thousands of documents and electronic files have been collected, there are likely thousands more uncollected across the island. Icelanders will also need to play a central role in determining the proper framing for the resources as they’re presented through the portal, ensuring the material is relevant and usable. Ideally, this portal not only preserves the history, but also catalyzes new energy among those Icelanders who were central to the effort, as well as a new generation of reformers who were too young to participate in a process that started over a decade ago.

What Icelanders are doing around their constitutional process is relevant to all of us.

While we see many learning opportunities beyond Iceland in making this process accessible, we also appreciate that its universal lessons must first and foremost be focused inward on a process of change within the country. Build Up is excited to play a small but, we believe, important role in supporting Icelanders efforts to present and preserve their recent history while continuing to reform their constitution for a more just and equitable future.

Which dialogue and deliberation approaches did you use or borrow heavily from?

  • Essential Partners dialogue
  • Technology of Participation approaches
  • Deliberative Polling
  • Council / Circle process

What was your role in the project?
Creative Director

What issues did the project primarily address?
Human rights

Where to learn more about the project:
www.medium.com/@howtobuildup/we-the-people-of-iceland-ab29e6e670bc

Sharing Best Practices of D&D – Inspiration for 2019

Great way to start off the new year reading this excellent write-up by NCDDer, Kevin Amirehsani, on the recent 8th National Conference on Dialogue & Deliberation. He shares some of the best practices in our field and highlights several gems from the conference. We are proud to work amongst such talented, dedicated, and inspirational individuals, and can’t wait to see the new heights this field will go! We encourage you to read Kevin’s piece below and find the original version on the UNC School of Government Blog here.


Sharing Dialogue and Deliberation Best Practices: NCDD 2018

Within the community engagement community, best practices are sometimes hard to identify.

The context of, say, a small-scale event dealing with restorative justice differs greatly from a packed city council meeting covering zoning permits. The message, audience, program design, and feedback mechanisms can be completely different, which makes standardizing a set of guidelines an oft-impossible task.

Still, there are a few gatherings that bring together enough diverse, experienced, and motivated engagement practitioners that something approaching best practices can be found across many of community engagements’ subfields, from productively navigating race relations to developing responsive digital platforms.

The National Coalition for Dialogue & Deliberation (NCDD) is probably the best example. Lucky for me, Denver (my home), hosted their most recent annual conference in November of last year.

With more than 70 workshops and sessions available to choose from across four days, the hardest part was figuring out where to spend my conference time.

Here are some highlights from three sessions I attended.

Day 1 – D&D for Everyone: How do we get everyone to participate?

I decided to dive right into one of community engagement’s most difficult questions – how on earth do we maximize participation?

This session was relatively unstructured, which allowed small groups to come up with numerous ideas that were then shared with the room. One key takeaway many of us arrived at was on an issue that is often glossed over: language.

Language and Ideology – Who “Welcomes Dialogue”?

Let’s face it: community engagement and D&D initiatives are usually carried out by progressive/liberal practitioners. While this may have something to do with the innate differences between many conservatives and progressives, what it means is that much of the language we use to publicize our events, conduct them, and gather feedback from them may be imbued with a liberal bias.

Terms like “diversity”, “safe space”, or even “dialogue” itself are often viewed in a partisan light, which may skew the demographics of who shows up and who participates more frequently.

Luckily, there are some resources that can help us be more aware of our language, like the online Red Blue Dictionary or a growing number of political dialogue courses offered at universities.

Can we Dialogue with our Passion and Frustrations?

Another issue I found useful to discuss was the degree to which participants are encouraged or expected to check their frustrations and convictions at the door.

On paper, engagement projects often encourage a diversity of viewpoints, but some may be implicitly accepted more than others through, say, the responses that the facilitators choose to emphasize, or even the way a participant who expresses an unpopular opinion is glared at by others.

Many of us have probably witnessed well-intentioned D&D practitioners define numerous topics as “problems,” which implies that somebody’s at fault. This can be at odds with encouraging feedback from participants who may be afraid of being blamed if they speak up.

Day 2 – Don’t Avoid, Don’t Confront: Dialogue Skills for Anti-Racism Allies

I have never been to an anti-racism workshop, so I thought a workshop led by David Campt, the founder of the White Ally Toolkit, would be a great place to start.

As a veteran of the Clinton White House’s Initiative on Race and America Speaks, David knows how to distill a lot of information on how to have effective conversations on race into a short time period while keeping everybody in the room entertained. And he certainly did not disappoint.

While his anti-racism trainings are typically given to white participants, this was a mixed-race crowd that engaged him as he spoke on concepts ranging from the empirical – e.g. racial anxiety – to more practical tools, like the types of icebreakers that can be useful in reducing some of the tension that envelopes meetings on difficult topics (such as race).

One key takeaway that I walked away with was David’s quippy but powerful advice to find the “chocolate in the trail mix” of what a person is saying.

When we’re dealing with community members who have views that may be antithetical to ours, there are almost always remarks they make that we can relate to. For those of us who keep abreast of the literature, the power of small talk should not be a surprise. But David went a step further and emphasized the importance that positive acknowledgement has in ultimately changing people’s views.

Simply pointing out things you agree with by others who share an individual’s race, ethnicity, or politics, for example, markedly increases that person’s willingness to continue talking to you and, ultimately, their openness to gradually changing their views on thorny subjects.

Day 3 – Elevating Voices and Building Bridges: Community Trust and Police Relations

Finally, I capped off an inspiring time at NCDD 2018 with a discussion on police-community relations, in part since I sit on Denver Police Chief Paul Pazen’s Community Advisory Board.

The session saw a pair of practitioners – one from the Institute for Policy and Civic Engagement at the University of Illinois at Chicago, and the other from Illinois’ Attorney General’s Office – speak in depth about 14 “community roundtables” they organized across Chicago as part of the city police department’s ongoing federal consent decree. They were followed by Chief Pazen and Denver Office of the Independent Monitor (OIM) Community Relations Ombudsman Gianina Irlando, who described a novel program breaking down some of the barriers between police officers and youth.

Design – Sharing Ground, Empathy and Feedback Mechanisms

My impression after hearing these success stories was that both sides in some of the most intractable disputes can substantively cede some ground and gain some empathy for the other side if community meetings and the feedback mechanisms which follow them are effectively designed.

In the Chicago example, the meeting organizers spent a considerable amount of time recruiting participants from affected communities, hiring translators for each table, training facilitators, and designing the layout of their World Café-type engagement model so that everybody knew what ideas each table was bringing up, without fears of “problematic” points of view being forgotten.

Closer to home, the Denver collaborative model between law enforcement and their civilian oversight body emphasized how empathy-building can be quantitatively shown to increase if officers are given enough classroom training, local community leaders (and, in this case, a hip hop artist) help conduct the sessions, and youth are encouraged to participate through strategically placing them with officers in a safe environment whom they have had no personal contact with.

You can find the original version of this article on the UNC School of Government Blog at https://cele.sog.unc.edu/sharing-dialogue-and-deliberation-best-practices-ncdd-2018/.