Black Sash, a non-governmental human rights organisation in South Africa, partnered with Making All Voices Count (MAVC) in mid-2014 to conduct an independent community-based monitoring pilot project across the nine provinces in South Africa. MAVC is part of a global fund initiative, which aims to empower community-based organisations (CBOs) to...

Community-based monitoring (hereafter referred to as CBM) allows civil society to gather and analyse information from government service users’ points of view. It recognises that citizens are active holders of fundamental rights and not merely passive users of public services. As a result, CBM provides strong evidence to take back...