Problems and Purpose St. Michael’s Hospital (Toronto, Canada) has been working with local partners to improve health care services in central-east Toronto. St. Michael’s recruited local area residents to help identify the most important gaps in local health services, and recommend ways we can address them. The Residents’ Health Services...

The Ottawa Hospital commissioned MASS to assemble a reference panel to guide changes to its cancer treatment program. MASS randomly selected 36 patients and family members of patients who had received care through the hospital cancer program. Over the course of three Saturdays, panellists shared their experience of the cancer...

The Regional Municipality of Halton commissioned MASS to assemble a reference panel to help inform its four-year strategic work plan. MASS randomly selected a representative group of 36 local residents, who met over five Saturdays. First, the panel learned about the services and programs offered by the Region and challenges...

Halton Region commissioned MASS to develop a new reference panel to inform its 2015-2019 Strategic Action Plan. MASS worked with senior staff to develop a twin process that reached hundreds of Halton Region employees, before inviting 36 local residents to review the Region's work and process additional directions. Together, panellists...

The Ontario Ministry of Consumer Services worked with MASS to convene a residents' reference panel to create recommendations for updating the Condominium Act. MASS randomly selected a representative group of 36 condominium owners and renters from across province — the first time we targeted a specific subset of the wider...

Metrolinx commissioned MASS to implement a three-pronged engagement strategy, including running a reference panel, developing and distributing a comprehensive 'conversation kit,' and hosting 16 roundtable meetings across the region. The reference panel acted as the anchor for the wider engagement strategy. MASS randomly selected a representative group of 36 residents...

The Government of British Columbia commissioned MASS to convene a reference panel to create recommendations for the province’s new digital services plan, which included a new, chip-enabled Services Card. MASS randomly selected a representative group of 36 B.C. residents, who met in Vancouver over the course of two weekends to...

West Neighbourhood House (formerly St Christopher House) and the Toronto Central LHIN commissioned MASS to convene a residents' reference panel to address the issue of supervised injection services in the city. 36 panelists were randomly selected from the LHIN’s catchment areas. They were tasked with learning about the impacts of...

The City of Vancouver commissioned MASS to convene a Citizens' Assembly to inform the development of a new 30-year Community Plan for Grandview-Woodland, a Vancouver neighbourhood. It was essential that all members of the community had the opportunity to volunteer to participate. 19,000 civic lottery packages were issued. These packages...